Published: Monday, 12th October 2020

Medway Council is encouraging residents on lower incomes, who have been told to self-isolate, to find out more about the Test and Trace Support Payment.

The Test and Trace Support Payment will help residents during their self-isolation period if they have tested positive for coronavirus (COVID-19) or have been in contact with someone who has tested positive.

Residents who were told to isolate after 28 September, and meet the qualifying criteria, will be able apply for the £500 payment online from Monday, 12 October. This includes backdated applications. If successful, the funding will be paid as a lump sum however, the payment will be subject to income tax.

To be eligible, residents must:

  • live in Medway
  • have been asked to self-isolate by NHS Test and Trace Service either because they’ve tested positive for coronavirus or have recently been in close contact with someone who has tested positive
  • be employed or self-employed
  • be unable to work from home and will lose income as a result
  • currently be receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit 

Residents will not be eligible if they:

  • are quarantining after travelling abroad (unless they test positive during the 14-day quarantine period)
  • are furloughed or are continuing to get full wages while they self-isolate
  • can work from home during a period of self-isolation
  • are no longer required to self-isolate, for example, their period of self-isolation ended before the Self-Isolation Payment Scheme launched
  • did not get a notification from NHS Test and Trace telling them to self-isolate

There is a discretionary scheme for people who do not receive a qualifying benefit.

We must all continue to follow the latest government advice 

Leader of Medway Council, Cllr Alan Jarrett, said: “We are all legally obliged to self-isolate if we have been asked to do so by NHS Test and Trace. I am pleased that the government has introduced the NHS Test and Trace Support Payment to help residents on lower incomes who may face financial difficulties if they need to self-isolate. We must all continue to follow the latest government advice to protect ourselves, our loved ones and our community from coronavirus. I would encourage residents to visit to find out more about the support available.”

Residents who do not have access to the internet can call 01634 306000 to speak to an officer who will help them with their application. If residents are in immediate financial hardship, they are encouraged to email

Find out more about the Test and Trace Support Payment 

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