info New NHS Test and Trace app launches on 24 September

By 24 September you must display an NHS Test and Trace QR poster at your entrance if your business type is on this list. Failure to do so could result in a prosecution or a fixed penalty fine.

Register, download and display your venue check-in QR code poster. The poster will enable your visitors and customers to check in to your venue by scanning the QR code using the NHS app. The app will help the NHS trace individuals that may have coronavirus.

Create your own venue QR code and check-in posters

Please encourage your colleagues to download the app. The new app allows people to report symptoms and order a coronavirus test.

Customers who cannot scan the QR code

If anyone does not scan the QR code you must take their details which should include:

  • name of each customer
  • contact phone number or email address
  • date of visit
  • arrival time and, where possible, departure time or estimated departure time
  • name of the assigned staff member: if a customer will interact with only one member of staff (for example, a hairdresser)

This information must be stored for 21 days and shared with NHS Test and Trace, if required.

You must refuse entry to customers who refuse to scan or log their details.

Support NHS Test and Trace to prevent more infections

Coronavirus hasn’t gone away. By working together we can help prevent more cases and protect our Medway communities.

Check for further details on how to support Test and Trace on your premises.

Please keep social distancing

Residents have been able to return to Medway’s high streets and support local shops and businesses since Monday 15 June.

Each business is responsible for putting its own plans in place to help protect its staff and customers.

For hospitality businesses

The guidance below covers advice to hospitality businesses to help them re-open safely.

To support businesses to reopen safely, Medway Council has produced a free toolkit that includes posters. Businesses can either print their own posters or email tcm@medway.gov.uk and we will send them out.

The posters support a friendly and welcoming customer experience and complement existing signage across Medway.

Download posters

COVID-19 secure poster

To reassure the public and staff that businesses are doing all they can to reduce transmission and provide a safe environment, businesses should display this government statement to confirm that they have completed a risk assessment, and have considered and carried out any necessary changes to premises, operations and working practices.

Download COVID-19 secure poster

For retail businesses

The guidance below covers advice to retailers to help them re-open safely.

To support businesses to reopen safely, Medway Council has produced a free toolkit that includes posters. Businesses can either print their own posters or email tcm@medway.gov.uk and we will send them out.

The posters support a friendly and welcoming customer experience and complement existing signage across Medway.

Download posters

COVID-19 secure poster

To reassure the public and staff that businesses are doing all they can to reduce transmission and provide a safe environment, businesses should display this government statement to confirm that they have completed a risk assessment, and have considered and carried out any necessary changes to premises, operations and working practices.

Download COVID-19 secure poster

Keeping our town centres safe

The guidance below covers advice to retail and hospitality businesses to help them re-open safely.

The government and Public Health England have published resources to help businesses manage a local outbreak.

The action cards provide instructions to anyone responsible for a business or organisation on what to do in the event of one or more confirmed cases of coronavirus (COVID-19) in your organisation.

Read COVID-19 early outbreak management on GOV.UK

Download the action cards from Public Health England

15 June

Non-essential retail shops re-opened on Monday 15 June. Businesses must make sure they have put the appropriate social distancing measures in place, completed a risk assessment and that their shop is safe for customers. Our Medway Greeters were initially present in our town centres, helping visitors and businesses remain safe.

Saturday 4 July

Food and drink businesses can reopen.

All businesses must complete a risk assessment to identify measures needed to control the risks of COVID-19 in their workplace to ensure their venue is safe for customers and staff.

No business in Medway will be able to use public land, such as pavements, to put tables and chairs outside for customers to eat and drink.

This is for the safety of customers, staff and pedestrians whilst businesses and customers adjust to the new social distancing measures.

Rochester High Street

The temporary road closure along Rochester High Street has ended.

It was put in place to ensure the reopening of the high street was safe for customers who had to potentially queue outside shops.

Having observed how customers are using the shops, we are comfortable that the social distancing guidelines can be followed with the high street open to traffic.

Thank you to motorists and residents for your patience during this time.

Cyclists are not currently permitted during all road closures.

Please remember to queue sensibly and stay on the pavement where necessary.

Rochester High Street remains closed to traffic on a Saturday between 10am and 4pm.

Car parks

The council’s car parks are open and offer a cashless payment option provided by RingGo to reduce risk of infection.

Payment machines will be cleaned regularly for those choosing to pay by coins.

Some Medway shops also offer RingGo Retail payment giving customers without the use of a mobile phone the option of paying for parking in store.

Cleaning and litter

An enhanced cleaning of all high streets was carried out before shops re-opened on 15 June 2020 and we have continued to maintain our high level cleansing standard.

Bins are emptied and sanitised regularly.

Litter picks are carried out to keep the streets clean.

Public toilets

Medway’s public toilets will be cleaned regularly throughout the day and hand sanitiser dispensers have been installed.

Social distancing measures

Some benches will be taped off to help comply with social distancing measures.

Social distancing and directional signage has been installed to remind all visitors to social distance.

Social media

Regular social media updates will be shared assuring visitors and detailing the measures we’ve taken to ensure our high streets are a safe place to visit.

Before opening, you must carry out a risk assessment to identify the safest measures you need to put in place to protect your staff and customers.

Download this guide to working safely from the Health and Safety Executive (HSE).

Read the latest advice about working safely during coronavirus (COVID-19)

Noise

Operators of premises need to be mindful that they may have residents living near to them who could be affected by noise from your premises.

This is particularly important in the use of outside areas, and where doors and windows are being left open to help ventilation.

You should be looking at the supervision and management of customers in both outside and inside areas to prevent excessive noise. If music, including a jukebox, is being used please consider the effect on your neighbours.

Lighting

Lighting may also cause a problem to residents with excessive illumination or glare, and should be mains operated as generators could cause noise issues.

If you are affecting your neighbours unreasonably we may consider enforcement action for noise and light pollution.

Businesses need to do the following to ensure their staff, customers and suppliers are safe:

  • frequently clean surfaces, screens and pay points
  • increase deep cleaning
  • regularly wash hands
  • encourage contactless payments
  • maintain good ventilation
  • change the way staff work to reduce their contact time with customers and each other
  • install plastic screens between cashiers and customers
  • limit the numbers of customers
  • provide staff with face coverings, gloves and sanitiser
  • display social distancing floor markers
  • implement ‘one way’ walking systems
  • have hygiene stations for customers
  • have more payment points
  • offer socially distanced takeaway, collection or delivery options
  • advise customers of their responsibility to social distance and be mindful of neighbouring businesses and residents

Extra measures for retail businesses

  • close changing rooms and toilets
  • have longer returns policies
  • remove seating in stores
  • 'quarantine' stock that has been handled by customers

Extra measures for hospitality businesses

  • offer table service
  • provide cutlery and condiments only when food is served
  • use single serve sachet condiments

The opening up of the economy following the COVID-19 outbreak is being supported by NHS Test and Trace.

You should support this service by keeping a temporary record of your customers and visitors for 21 days. This must be in a way that is manageable for your business, and assists NHS Test and Trace with requests for that data if needed.

This could help contain clusters or outbreaks.

Many businesses that take bookings already have systems for recording their customers and visitors – including restaurants, hotels, leisure centres, cinemas and hair salons. If you do not already do this, you should start to help fight the virus.

Download Public Health England's Customer Logging Toolkit.

View more guidance on GOV.UK.

More about Coronavirus (COVID-19) testing.

Kent Police has issued useful guidance for businesses on staying secure during coronavirus.

Due to social distancing guidelines, customers may need to wait to enter, browse or be served. This may result in increased queues.

Make sure your business has a plan for safely operating and managing the flow of people.

Monitoring and managing queues is the responsibility of the business. You will need to assign staff to manage your queues and limit the amount of people who are waiting.

We recommend that, where possible, queues run flush with the front of your premises and are limited to your shop front to prevent merging.

Shops will not be able to provide toilet, changing or baby feeding facilities to customers.

If your business offers toilet, changing or baby feeding facilities to customers, they should be kept open and carefully managed to reduce the risk of transmission of COVID-19.

Make sure you risk assess how you are going to do this.

  • set clear cleaning guidance for toilets
  • clean them regularly in line with usage
  • put up a visible cleaning schedule and help keep it up to date
  • use normal cleaning products
  • pay attention to frequently hand touched surfaces
  • consider using disposable cloths or paper roll to clean all hard surfaces
  • consider the use of social distancing marking in areas where queues normally form and ensure customers queue at a safe distance for toilets
  • display posters to build awareness of good hygiene and handwashing technique

Our public toilets are open. These will be regularly cleaned and sanitised.

Businesses may mark the pavement outside their premises, to help manage the flow of customers in and out of it.

Tape should be used as this can be easily removed, or adjusted, when social distancing guidance allows.

We recommend:

  • the tape is yellow or yellow and black - it does not need to be a particular brand
  • limiting any markings to the area directly outside the property and in line with property boundaries
  • taking account of, and working with, neighbouring businesses to ensure a harmonious and safe environment for all

As we are undertaking enhanced cleansing of the surfaces in the high streets, the tape may experience wear and tear. Therefore, businesses should monitor the tape lines and replace when needed. If social distancing rules are sufficiently relaxed, businesses may be asked to remove the tape.

Responsibility for the tape and any maintenance lies with the shop or business.

Businesses may have already installed social distance markings on the pavement, which are not in line with the above. Unless these markings are causing a critical situation or issue, we will not ask for them to be removed. But we do ask that if businesses decide to use further markings, the recommendations in this guidance are followed.

If social distancing rules are sufficiently relaxed, we ask you to remove the tape.

Due to the need for social distancing meaning customers may have to queue outside, we are asking all businesses to avoid placing objects on the highway, such as advertising boards and products.

Such items will cause more obstruction and may lead to people getting hurt or products getting damaged.

Please observe this request.

Some areas are narrower than others and could cause social distancing problems. Minimising objects outside premises will enable a better flow of customers to support trade.

We will work with you to monitor the situation to resolve any issues causing concern.

Businesses are encouraged to arrange deliveries outside of peak trading hours to maximise the space outside of their premises and facilitate social distancing.

In pedestrianised areas, businesses should arrange deliveries during the times the road is open to vehicles.

If you're an employer, or someone in control of a premises, such as a landlord, we’d like to remind you that under health and safety law you have a duty to understand and manage legionella risks.

Legionella bacteria can cause serious illness, such as Legionnaires' disease, which is a type of pneumonia. It can also cause other types of flu-like illness such as Pontiac fever.

You must carry out risks assessments on all water systems. Find out more about water system risk management.

  • speak to your neighbouring businesses to check their plans
  • tagger entry times with other venues to help avoid queues building up in surrounding areas
  • check their queue management plans to avoid causing a risk to customers
  • consider introducing a booking system to help limit customers
  • keep a temporary record of your customers and visitors for 21 days to assist NHS Test and Trace
  • update your website or social media pages with details of the changes for your customers
  • remind customers that they are responsible for supervising their children at all times and should follow social distancing guidelines

Let us know how you’re getting on with these additional measures so we can continue to adapt to this changing environment.

To keep up to date with all the latest guidance sign up to email updates.

If you have any videos, photos or additional information upon re-opening that you would like to share with the public, please send to communications@medway.gov.uk

Kent and Medway Growth Hub have produced a video to help you re-open your business safely.

Watch a guide to re-open a business and trade safely:

Contact Medway Council's Food and Safety Team by email: foodandsafety@medway.gov.uk or phone 01634 333 333

For licensing queries in Medway email: licensing@gravesham.gov.uk

Find further advice and support for businesses including details of grants, loans and other help.

For residents

Residents have been able to return to Medway’s high streets and support local shops and businesses since Monday 15 June.

What we're doing to keep our town centres safe:

In England, you must wear a face covering by law in the following settings:

  • public transport
  • indoor transport hubs
  • shops and supermarkets
  • indoor shopping centres banks, building societies, and post offices

Face coverings in our venues

You must wear a face covering in the following venues:

  • Rochester Castle
  • The Guildhall Museum
  • Rochester Visitor Information Centre (including the art gallery)
  • The Brook Theatre
  • Community hubs and libraries
  • Community centres
  • Children and family hubs
  • Medway Archives Centre
  • Medway Registry Office
  • Crematorium chapels
  • Sports centres (from 28 September)

Find out about Face coverings: when to wear one and how to make your own

Some people do not need to wear a face covering. Find out more and download an exemption card or badge on GOV.UK

We want to keep you safe.

When you visit our tourist sites or buildings, our staff will ask for your name, email, phone number and postcode.

This is to keep you and others safe. You cannot enter our buildings if you do not give us your details.

Local businesses, such as restaurants, hotels and hair salons will also ask you for your information.

This information will be stored for up to 21 days and will shared with NHS Test and Trace if needed.

This could help contain clusters or outbreaks of coronavirus (COVID-19).

Thank you for your continued patience and understanding.

More about coronavirus (COVID-19) testing

The temporary road closure along Rochester High Street has ended.

It was put in place to ensure the reopening of the high street was safe for customers who had to potentially queue outside shops.

Having observed how customers are using the shops, we are comfortable that the social distancing guidelines can be followed with the high street open to traffic.

Thank you to motorists and residents for your patience during this time.

Please remember to queue sensibly and stay on the pavement where necessary.

Cyclists are not currently permitted during all road closures.

Rochester High Street remains closed to traffic on a Saturday between 10am and 4pm.

The council’s car parks are open and offer a cashless payment option provided by RingGo to reduce risk of infection. Payment machines will be cleaned regularly for those choosing to pay by coins.

An enhanced cleaning of all high streets will be carried out before opening, we will then maintain our high-level cleansing standard.

Bins will be emptied and sanitised regularly.

Litter picks will be carried out to keep the streets clean.

Medway’s public toilets will be cleaned regularly throughout the day and hand sanitiser dispensers have been installed.

Some benches will be taped off to help comply with social distancing measures.

Social distancing and directional signage is being installed to remind all visitors to social distance.

Regular social media updates will be shared assuring visitors and detailing the measures we’ve taken to ensure our high streets are a safe place to visit.