Go to navigation

Contact us

The quickest and easiest way to contact us is using our contact form.

By phone

01634 33 33 33 - for waste, highways, traffic management, public transport, greenspaces, or environmental health, lines open Monday to Friday from 8am to 8pm and Saturday from 9am to 1pm. 

01634 306 000 - for all other services, switchboard open Monday to Friday from 8.30am to 5pm.

For out of hours emergencies, phone 01634 30 44 00.

TextRelay 18001 01634 33 33 33 for our customers who are deaf, hard of hearing or speech impaired.

Fraud hotline 01634 33 22 33

In person

Visit one of our contact points or community hubs.

If you have an appointment with a particular service, you can visit our main council office Monday to Friday 8am to 8pm. Planning reception is open 10am to 4pm.

Main council office address

Medway Council
Gun Wharf
Dock Road
Kent ME4 4TR

Note that there is no visitor parking until after 4pm. Location map and directions