We are recommissioning residential and nursing care services for adults in Medway. Part of this process is to find out the views of residents, families, carers and service providers. This will help us to improve the quality and value of the care given to our most vulnerable care home residents.

We are asking people for their views in a range of ways. These include:

  • online surveys (easy read version is available)
  • postal surveys
  • informal online interviews
  • online discussion group

You can also send us your comments and questions by email to adults.commissioning@medway.gov.uk.

New contracts are due to go live in summer 2021. Residents will continue to get the same level of service during this time.

Have your say

Your views and experiences will help us design future services. This will improve the quality of care given to Medway residents. 

Residents and families

We would like to know what you think about the care home you or your family member lives in. Your feedback and experiences will help us improve the service we give to you, your family and future residents.

The survey is voluntary and should only take a few minutes to complete. We will not ask for your personal details or sensitive information. 

To find out how we process personal information read our privacy notice.

Please complete the following survey by 5pm on Friday 14 August 2020.

Begin survey

Begin easy read survey

Providers

Your ideas and feedback will help us make sure residential services continue to meet the needs of residents.

We want to know what is most important to you as providers about the care you give and the role you play. We also want to understand how you think these services should be delivered to Medway residents in the future.

We have published a Request for Information document (RIF) on Contracts Finder as well as the Kent Business Portal. We would be grateful for your feedback in shaping the future of care in Medway. 

View Contracts Finder on GOV.UK

View the Kent Business Portal

There is also a smart survey for providers available below.

Providers online survey

The survey is voluntary and should take 20 to 30 minutes to complete.

We will not ask for your personal details or sensitive information. We’ll treat any information you do give us confidentially.

Complete the following survey by 5pm on Friday 14 August 2020.

Begin working aged adults provider survey

Begin older peoples provider survey

Contact us

If you would like to take part in an online discussion or need more information email adults.commissioning@medway.gov.uk or phone 01634 333 432.