Contact us | Medway Council

We want you to be able to request a service and find information in the most efficient, convenient ways.

By using our online forms, your request will go straight to the right department. Our online forms are available 24 hours a day, 7 days a week.

Contact a service

You can find other ways to contact our services below. Or try our homepage.

[Report a concern about an adult](https://www.medway.gov.uk/info/200169/adult(social(care/429/adult(abuse(and(safeguarding/2)

[How to get adult social care](https://www.medway.gov.uk/info/200169/adult(social(care/433/how(to(get(adult(social(care/1)

[Care options for older people](https://www.medway.gov.uk/info/200169/adult(social(care/431/care(options(for(older(people/4)

Email: ss.accessandinfo@medway.gov.uk (social services enquiries only)

Phone: 01634 334 466

Text Relay: 18001 01634 334 466

Telephone lines open Monday to Friday, 8.30am to 6pm

[Enrol on a course online](https://www.medway.gov.uk/info/200162/adult _ education/309/enrolling _ on _ an _ adult _ education _ course/2)

Email: enquiries@medway.gov.uk (adult education enquiries only)

Phone: 01634 338 400

Telephone lines open Monday to Friday, 9am to 6pm

Write to or visit: Rochester Community Hub, Eastgate, Rochester, ME1 1EW

[Search the collection](https://www.medway.gov.uk/info/200182/arts ( and ( heritage/317/medway ( archives ( centre/2)

[Browse historical places in Medway](https://www.medway.gov.uk/info/200182/arts(culture(and(heritage/316/historic(places(in(medway)

[Visit Rochester Art Gallery](https://www.medway.gov.uk/info/200182/arts(and(heritage/303/arts(in(medway/2)

Visit: 32 Bryant Road, Strood, ME2 3EP

Opening hours: Monday, Tuesday, Thursday, Friday: 9am to 5pm

Saturday: 9am to 4pm

Wednesday and Sunday: Closed

Phone: 01634 332 714

You need to book an appointment with the Medway Register Office.

[Register a birth](https://www.medway.gov.uk/info/200155/births/14/register ( a ( birth/1)

[Register a death](https://www.medway.gov.uk/info/200157/deaths/40/register ( a ( death/1)

[Give notice](https://www.medway.gov.uk/info/200157/deaths/40/register ( a ( death/1)

Address: Medway Register Office, Northgate, Rochester, ME1 1LS Phone: 01634 338 998

Blue Badge

[Apply or renew a Blue Badge](https://www.medway.gov.uk/info/200159/parking/150/blue ( badge/2)

[What happens after you apply](https://www.medway.gov.uk/info/200159/parking/150/blue(badge/3)

[Report misuse](https://www.medway.gov.uk/info/200159/parking/150/blue(badge/6)

Email: blue.badges@medway.gov.uk

Phone: 01634 333 333 (telephone lines open Monday to Friday, 9am to 5pm)

Write to: The Blue Badge Team, Level 2, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

Disabled parking bay applications

[Request a disabled parking bay online](https://www.medway.gov.uk/info/200159/parking/497/request a disabled parking bay)

You can also apply for a disabled parking bay by calling 01634 333 333.

Children and family hubs in Medway

[Concerned about a child](https://www.medway.gov.uk/info/200170/children(and(families/600/worried(about(a(child/1)

[Get help paying for childcare](https://www.medway.gov.uk/info/200170/children(and(families/323/choosing(childcare/3)

Email: familyinfo@medway.gov.uk

Phone: 01634 332 195

Telephone lines open Monday to Friday 8.30am to 5pm

Minicom: 01634 333 111

Write to: Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

Concerned about a child

[Choosing childcare](https://www.medway.gov.uk/info/200170/children(and(families/323/choosing(childcare/1)

Early help in Medway

Email: ss.accessandinfo@medway.gov.uk

Phone: 01634 334 466 (social services enquiries only)

Text Relay: 18001 01634 334466

Telephone lines open Monday to Friday, 8.30am to 6pm

[Pay your council tax](https://www.medway.gov.uk/info/200131/council _ tax/13/pay ( your ( council _ tax/1)

[Update your address](https://www.medway.gov.uk/info/200131/council tax and benefits/97/change your council tax details)

[Claim housing benefit or council tax reductions](https://www.medway.gov.uk/info/200131/council(tax(and(benefits/410/claim(housing(benectax@medway.gov.ukfit(or(council(tax(reduction)

Email: ctax@medway.gov.uk

Phone: 01634 332 222

Find your councillor

[Attend a council meeting](https://www.medway.gov.uk/info/200138/your(council/337/attend(a(council(meeting/1)

[Have your say](https://www.medway.gov.uk/info/200138/your(council/261/have(your(say/1)

Email: democratic.services@medway.gov.uk

Report a problem online

[Stray dogs](https://www.medway.gov.uk/info/200140/environment/381/stray(dogs)

[Report a problem with dogs](https://www.medway.gov.uk/info/200140/environment/380/report(a(problem(with(dogs/1)

Phone: 01634 333 333

Telephone lines open Monday to Friday, 9am to 5pm

Write to: Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

[Pay your council rent](https://www.medway.gov.uk/info/200134/housing/95/pay(your(council(rent/1)

[Apply for social housing](https://www.medway.gov.uk/info/200154/housing ( options/109/apply ( for ( social ( housing/1)

[Private Rented Scheme (PRS)](https://www.medway.gov.uk/info/200134/housing/99/private(rented(scheme(prs)

Email: housing@medway.gov.uk

For housing and homelessness advice and information you can contact Kingsley House

[Find a library](https://www.medway.gov.uk/directory/6/find ( a ( library)

[Library fees and charges](https://www.medway.gov.uk/info/200181/libraries/56/library(fees(and(charges/2)

Phone: 01634 337 799

Telephone lines open Monday to Friday from 9am to 6pm.

[Sports Centres](https://www.medway.gov.uk/info/200180/sport ( centres)

[Apply for a membership](https://www.medway.gov.uk/info/200180/sport ( centres/777/apply ( for ( a ( membership)

Phone: 01634 337 107

Email: licensing@gravesham.gov.uk

[Pay a parking fine](https://www.medway.gov.uk/info/200159/parking/153/pay ( a ( parking ( fine/1)

[Report illegal parking](https://www.medway.gov.uk/info/200136/parking(roads(travel/583/report(illegal(parking/2)

[Apply for a dropped kerb](https://www.medway.gov.uk/info/200136/parking(roads(travel/476/apply(for(a(dropped(kerb)

Email: parkingenquiries@medway.gov.uk

permits@medway.gov.uk

Phone: 01634 332 266

Phone lines are open from 9am to 5pm Monday to Thursday and 9am to 4.45pm on Friday.

Write to: Parking Services, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

[Search for a planning application](https://www.medway.gov.uk/info/200147/applying ( for _ planning ( permission/122/search ( for ( planning ( applications/1)

For planning application queries, current and historic: Email: planning.representations@medway.gov.uk

Phone: 01634 331 700

For Local Plan and planning policy enquiries: Email: planning.policy@medway.gov.uk

Phone: 01634 331 629

For local land charge enquiries:

[Find out about local land charges](https://www.medway.gov.uk/info/200150/planning ( guidance/136/land ( and ( premises/1)

Email: landcharges@medway.gov.uk

Phone: 01634 332 733

Telephone lines open Monday to Friday from 9am to 4.45pm

Only journalists should contact the press office.

Email: pressoffice@medway.gov.uk

Phone: 01634 332 736

For out of office hours, urgent media enquiries only: 07740 590 009

[Report a road problem online](https://www.medway.gov.uk/info/200160/roads ( and ( pavements)

[Bus timetables](https://www.medway.gov.uk/info/200161/travel/516/bus(timetables/1)

[Request road or pavement cleaning](https://www.medway.gov.uk/info/200136/parking(roads(travel/496/request(road(or(pavement(cleaning)

Phone: 01634 333 333

Telephone lines open Monday to Friday from 9am to 5pm.

[Apply for a school place online](https://www.medway.gov.uk/info/200137/schools ( and ( learning)

[Apply to move school](https://www.medway.gov.uk/info/200137/schools(and(learning/362/apply(to(move(school)

Email: admissions@medway.gov.uk

Phone: 01634 333 333

Telephone lines open Monday to Friday, 9am to 5pm.

Write to: School services, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

[Apply for free school meals](https://www.medway.gov.uk/info/200164/school ( information/354/free ( school ( meals)

Email: ofsm@medway.gov.uk

Phone: 01634 333 333

Telephone lines open Monday to Friday, 9am to 5pm.

Write to: School services, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

[Apply for free school transport](https://www.medway.gov.uk/info/200166/getting ( to ( school/350/apply ( for ( free ( school ( transport/1)

[Special Educational Needs travel](https://www.medway.gov.uk/info/200170/children(and(families/475/special(education(needs(travel/1)

[Medway Youth Pass](https://www.medway.gov.uk/info/200161/travel/351/medway(youth(pass)

Email: schooltransport@medway.gov.uk

Phone: 01634 333 333

Telephone lines open Monday to Friday, 9am to 5pm.

Write to: School services, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

[Report a missed bin collection](https://www.medway.gov.uk/info/200132/waste ( and ( recycling/72/report ( a ( missed ( bin ( collection)

[What goes in my rubbish bins or bag](https://www.medway.gov.uk/info/200132/waste(and(recycling/77/what(goes(in(my(rubbish(bins(or(bags/1)

Book a visit to a household waste and recycling centre

Book a bulky or large item collection

Phone: 01634 333 333

Telephone lines open Monday to Friday from 9am to 5pm.

Write to: Waste services, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

General enquires

Phone: 01634 333 333

Monday to Friday from 9am to 5pm.

Our online services are available at any time.

Write to: Gun Wharf, Dock Road, Chatham, ME4 4TR

You can also visit us in person if you have an appointment.