Connect with a BSL interpreter by video call who can communicate between you and a council staff member.Contact us using a British Sign Language (BSL) interpreter
We want you to be able to request a service and find information in the most efficient, convenient ways.
By using our online forms, your request will go straight to the right department. Our online forms are available 24 hours a day, 7 days a week.
Popular topics
Report
Apply or book
Contact a service
You can find other ways to contact our services below. Or try our homepage.
Go to the Medway Adult Education website
Report a concern about an adult
Email: ss.accessandinfo@medway.gov.uk (social services enquiries only)
Phone: 01634 334 466
Text Relay: 18001 01634 334 466
Telephone lines open Monday to Friday, 9am to 5pm.
You need to book an appointment with the Medway Register Office.
Address: Medway Register Office, Northgate, Rochester, ME1 1LS Phone: 01634 338 998
Blue Badge
Email: blue.badges@medway.gov.uk
Phone: 01634 333 355 (telephone lines open Monday to Friday, 9am to 5pm)
Write to: The Blue Badge Service, Customer and Business Support Service, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR
Disabled parking bay applications
Request a disabled parking bay online
You can also apply for a disabled parking bay by calling 01634 333 333.
Children and family hubs in Medway
Email: familyinfo@medway.gov.uk
Phone: 01634 332 195
Telephone lines open Monday to Friday 8.30am to 5pm
Minicom: 01634 333 111
Write to: Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR
Email: ss.accessandinfo@medway.gov.uk
Phone: 01634 334 466 (social services enquiries only)
Text Relay: 18001 01634 334 466
Telephone lines open Monday to Friday, 9am to 5pm.
Claim housing benefit or Council Tax reductions
Email: ctax@medway.gov.uk. Quote your payment reference number (as shown on your Council Tax bill) in the subject line of your email. This will speed up our response time to your enquiry.
Phone: 01634 332 222.
Phone: 01634 333 333
Telephone lines open Monday to Friday, 9am to 5pm
Write to: Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR
Email: housing@medway.gov.uk
Council tenants
- Duty line phone: 01634 333 344 (Monday and Tuesday, 9am to 4pm, and Wednesday to Friday, 9.30am to 4pm)
- Tenancy team email: housingtenancyteam@medway.gov.uk
- Income team email: housingincometeam@medway.gov.uk
- Repairs team phone: 01634 333 601 or free phone 0800 073 0073
- Housing repairs email: housingrepairs@medway.gov.uk.
Housing and homelessness advice
Phone: 01634 337 799
Telephone lines open Monday to Friday from 9am to 6pm.
Email: licensing@gravesham.gov.uk
Browse historical places in Medway
Visit: 32 Bryant Road, Strood, ME2 3EP
Opening hours: Monday, Tuesday, Thursday, Friday: 9am to 5pm
Saturday: 9am to 4pm
Wednesday and Sunday: Closed
Phone: 01634 332 714
Email: parkingenquiries@medway.gov.uk
Phone: 01634 332 266
Phone lines are open from 9am to 5pm Monday to Thursday and 9am to 4.45pm on Friday.
Write to: Parking Services, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR
Search for a planning application
Planning permission guidance service
For planning application queries, current and historic:
Email: planning.representations@medway.gov.uk
For Local Plan and planning policy enquiries:
Phone: 01634 331 700
Email: planning.policy@medway.gov.uk
For local land charge enquiries:
Find out about local land charges
Email: landcharges@medway.gov.uk
Phone: 01634 332 733
Telephone lines open Monday to Friday from 9am to 4.45pm
Only journalists should contact the press office.
Email: pressoffice@medway.gov.uk
Phone: 01634 332 736
For out of office hours, urgent media enquiries only: 07740 590 009
Request road or pavement cleaning
Phone: 01634 333 333
Telephone lines open Monday to Friday from 9am to 5pm.
Apply for a school place online
Email: admissions@medway.gov.uk
Phone: 01634 333 333
Telephone lines open Monday to Friday, 9am to 5pm.
Write to: School services, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR
Email: ofsm@medway.gov.uk
Phone: 01634 333 333
Telephone lines open Monday to Friday, 9am to 5pm.
Write to: School services, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR
Apply for free school transport
Special Educational Needs travel
Email: schooltransport@medway.gov.uk
Phone: 01634 333 333
Telephone lines open Monday to Friday, 9am to 5pm.
Write to: School services, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR
Report a missed bin collection
What goes in my rubbish bins or bag
Book a visit to a household waste and recycling centre
Book a bulky or large item collection
Phone: 01634 333 333
Telephone lines open Monday to Friday from 9am to 5pm.
Write to: Waste services, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR
General enquiries
Our online services are available at any time.
Monday to Friday from 9am to 5pm you can:
- phone: 01634 333 333
- text relay: 18001 01634 333 333
- connect with a British Sign Language (BSL) interpreter by video call.
Our phone lines are closed on bank holidays.
You can write to: Gun Wharf, Dock Road, Chatham, ME4 4TR.
You can also visit us in person if you have an appointment.