This accessibility statement applies to the Medway Council website at www.medway.gov.uk.

This website is run by Medway Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text simple to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some text with large tables will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text on the Council Strategy and Council Plan pages, and some home pages
  • most older PDFs and Word documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some form field labels are not accessible
  • some design elements need to be better described using aria markup
  • some navigation is not marked as a list
  • the site search header does not contain focusable content.

How to get information in an accessible format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can fill in our online form:

Request information in an accessible format

Or you can phone 01634 333 333.

We’ll consider your request and get back to you in 20 working days.

Our Community Interpreting Service will translate documents into other languages.

Reporting accessibility problems

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, then please let us know by filling in our online form.

Or you can phone 01634 333 333.

We’ll consider your request and get back to you in 20 working days.

Complaints

Our complaints procedure is for anyone who wants to complain about a service they’ve received from Medway Council.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment. The number is 18001 01634 333 333.

Our offices have audio induction loops. Or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us and visit us in person.

Technical information about this website’s accessibility

Medway Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the known accessibility issues below.

Non-accessible content

Content listed below is non-accessible:

  • embedded Google Maps do not define explicit text labels for each form control
  • some navigation is not marked up as a list
  • some PDFs are not machine readable
  • some PDFs are not navigable
  • Power BI interactive reports tool is not fully accessible
  • the site search header does not contain focusable content
  • planning documents
  • Medway bus and rail guide.

Non-compliance with the accessibility regulations

The content that is not accessible is outlined below with details of:

  • where it fails the success criteria
  • planned dates for when issues will be fixed or investigated.

Embedded Google Maps do not define explicit text labels for each form control

539 embedded Google Maps do not define explicit text labels for each form control. Form controls without labels do not meet WCAG A success criterion 1.3.1 (info and relationships).

Our content management and forms system provider, Jadu, have advised us that Google Maps will need to address this. Whenever we show an address on a map, we also show the address as text.

We are investigating other mapping solutions.

Some navigation is not marked up as a list

Our cookie consent navigation is not marked up as a list. We are investigating this.

PDFs are not machine readable

11 PDFs are not machine readable. This fails to meet WCAG A 1.1.1 (non-text content).

Most of the PDFs were either published before 23 September 2018 (and are therefore exempt) or are not necessary for users’ important tasks.

We've made web page or machine-readable versions of recent documents that are important for user tasks.

PDFs are not navigable

407 PDFs are missing headings or not tagged. These fail to meet WCAG A 1.3.1 (info and relationships).

We are converting many of these into accessible PDFs, accessible Word documents or web pages.

We've made navigable versions of recent documents that are important for user tasks.

PDFs and Word documents have multiple accessibility issues

The following PDFs and Word documents have multiple accessibility issues. We aim to make them fully accessible by 21 February 2022:

Issues with interactive tools

The ward profiles PowerBI reports are available as a link from this website.

These reports cannot be made fully accessible and in some cases the information is not easily available to users in an accessible format.

If you need information from these reports, then please contact us.

The site search header does not contain focusable content

We aim to fix this by 21 February 2022.

Planning documents

These are submitted by residents and private companies who are not required by law to submit accessible documents. There is no legal planning reason we can reject them, even if they are not accessible. You can request these in an accessible format.

Medway bus and rail guide

Most of the information in the inaccessible Medway bus and rail guide PDF is available in the bus timetables web page. We aim to make the rest of the information available as web content by 21 February 2022.

Exemptions: content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG AA 4.1.2 (name, role, value).

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

Live video streams do not have captions. This fails WCAG AA 1.2.4 (captions – live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Disproportionate burden

We do not believe there is any content on this site for which we need to claim a disproportionate burden. 

Preparation of this accessibility statement

This statement was prepared on 21 September 2020. It was last reviewed on 30 November 2021.

This website was last tested on 29 November 2021. The test was carried out by Silktide. A sample of 8,700 pages were randomly tested out of a total of about 11,000 pages.

View Silktide report of current accessibility issues.

Silktide monitors accessibility issues and tracks the progress we make fixing them.

We’ll update this statement as we fix accessibility issues.