Advice and support for consumers in Medway is provided by the Citizens Advice Consumer Service (CACS), part of the Citizens Advice Bureaux.

CACS provides clear, practical advice to help consumers sort out problems and disagreements with suppliers of goods or services. From overcharging, faulty goods, and poor workmanship to reporting dishonest traders and scams, CACS has trained advisers who are ready to offer individual solutions for individual problems.

CACS works in partnership with local authority trading standards advice services and consumer support networks, providing first level advice and information on a wide range of consumer problems.  Where criminal offences may have been committed, these are referred to Trading Standards.

To speak to a Citizens Advice Consumer Service adviser phone 03454 04 05 06 (Minicom users should phone on 03451 28 13 84) or visit the Citizens Advice website which also offers a wide range of consumer information and advice.