Advice and support for consumers in Medway is provided by the Citizens Advice Consumer Service (CACS), part of the Citizens Advice Bureau.
Advice given for CACS
CACS give clear, practical advice to help consumers sort out problems and disagreements with suppliers of goods or services.
- being charged to much
- faulty goods
- poor workmanship
- reporting dishonest traders and scams.
They also have trained advisers who are ready to offer individual solutions for individual problems.
How they work
CACS works with local council trading standards advice services and consumer support networks. They give first level advice and information on a wide range of consumer problems.
Possible criminal offences are referred to Trading Standards.
To speak to a Citizens Advice Consumer Service adviser phone 03454 04 05 06 (Minicom users should phone on 03451 28 13 84).
You can also visit the Citizens Advice website which also offers a wide range of consumer information and advice.