Drain grates seen in the gutters on the side of the road are called gullies and they take rainwater away from the road into the drainage system.
Despite our efforts to improve drainage, rain can sometimes fall so heavily that it exceeds the capacity of the drainage system and it will take a couple of hours for water to subside after the rain has ceased.
What happens next?
Our contractor has 3 days in which to attend to the report of a blocked gully. It can sometimes take longer if parked vehicles have prevented the contractor from clearing the gully or if a specialist vehicle needs to be used.