Make a claim
Think carefully before you make a claim.
We investigate all claims so even the cost of us processing your request diverts money away from important frontline services.
Any compensation is paid out from public money, so we'll always remain robust in justifying the claim and because of the legal defence available, the majority of compensation claims are unsuccessful.
How long it takes
The timescale for us to investigate your claim and respond to you, either accepting or denying liability is 90 days. The decision on liability will be based on the facts of your incident and the law.
Ultimately only a court can decide if we're liable to pay compensation and we are therefore mindful of a court's likely interpretation of each claim when making a decision on liability. If it is considered that a court would not award compensation, then a claim will be rejected.
We investigate every claim in chronological order of when it is received and requires all claimants to confirm the location of the incident. When reporting your incident, you'll need to provide information such as:
- the date when the incident occurred
- the exact location. For example, outside a property number or near lamp column reference.
The more information you provide, the easier it will be to find the defect you're reporting.
Make a claim
To report a personal injury, damage or loss phone 01634 333 333.