With its modern, coherent design, Chatham Waterfront bus station presents a welcoming reception to the bustling heart of Medway.

Bus services run 7 days a week from this station, serving destinations across Medway and Kent.

There are 4 platforms labelled A, B, C and D, each with a number of individual stops on them. There are summary screens on Platforms A and B showing timetable and service information.

To check bus times, visit the bus timetables page or download the bus station stand information.

Traveline can also provide information. To get in touch:

  • call 0871 200 22 33 from a landline
  • call 0871 200 22 33 from a mobile
  • or use the 84268 text service.

Calls cost 12 pence per minute from landlines. Your phone company may add its own access charge, but it will tell you about this.

Arriva also have their own app which is available from the Apple and Google Play stores.

To contact a bus company directly, visit their website:

Sm@rtbus app technology launched

We have installed Sm@rtbus devices from Sm@rt Technology at all bus stops at Chatham Waterfront Bus Station.

At a bus stop fitted with a Sm@rtbus unit, passengers will hear the name of the bus stop and the real-time information on the next 3 buses due to arrive at that stop.

You can scan the QR code on posters at the bus station to download the free app on Android and Apple devices. You will see the information on your phone screen, as well as hear it, if required.

The app will use mobile data to download the information. It normally takes up to a minute to receive the information depending on network.

The app can also be downloaded from the Sm@rt Technology website.

Crossing points in Chatham Waterfront bus station

The previous crossing points did not have beacons, generally associated with zebra crossings. There was confusion as to what type of crossings they were and what drivers and pedestrians using them should expect.

By removing the markings but retaining the existing crossing points this confusion has been removed. The new block paving has been laid in with 2 different colours and in a specific pattern to make them more conspicuous.

In addition to the above, the approach visibility to some of the crossings has been improved via an extension of the platform into the highway and a lowering of the Paddock wall by the crossing point entrance.

All drivers within the bus station must follow a code of conduct that limits speed and clearly states that crossing points must be respected at all times.