We will fund the care of people who live in Medway and have been assessed as needing care and are eligible for financial help. It may also be necessary to pay towards support that is needed such as paying for a place in a care home or care in your home.

We will regularly review services so we can:

  • make sure they are being delivered to a high standard
  • identify issues with the provision of the service
  • make sure that action plans are put in place to fix any issues that come up.

Read our Medway Adult Social Care Strategy

Quality care is made up of 3 elements:

  • safety: making sure the environment is safe and clean
  • experience: giving personalised care, treating people with compassion, dignity and respect
  • effectiveness: how people’s well being, quality of life and care has improved using the service.

The performance of our Care Providers is monitored with:

  • quarterly online self-assessment forms
  • an annual in-depth self-assessment where providers upload copies of policies, procedures and compliance
  • onsite visits to see how the care home works on a day-to-day basis and the quality
  • regular inspection visits from the Care Quality Commission (CQC)
  • Healthwatch Medway’s ‘Enter and View’ drop ins to observe the delivery of health and social care services.

Ofsted inspections

Ofsted inspects and regulates services that care for children and young people, and those providing education and skills for learners of all ages.

The Education and Inspections Act 2006, requires that everything Ofsted does should:

  • promote service improvement
  • ensure services focus on the interests of their users
  • see that services are efficient, effective and promote value for money.

View Ofsted reports on Medway's care services