Grass cuttings, hedge trimming and shrubs | Grass cuttings, hedge trimming and shrubs | Medway Council

Verges alongside the road are usually, but not always, part of the public highway. Maintenance of highway verges are conducted by a term contractor, via our Greenspaces team. The contractor has a rolling programme of maintenance, including grass cutting, hedge trimming and shrub maintenance that is designed to meet the needs of the network, across the whole year.

Download more about how and when we cut grass.

Other verges, for example, those on current or old social housing estates may be owned and maintained by the relevant social landlord, such as mhs homes.

Let us know about a problem with grass cuttings, hedge trimmings and shrubs

To report a problem with grass cuttings, hedge trimmings and shrubs:

  1. Go to the online form, below
  2. Under 'Enquiry details: What is the enquiry about' choose 'Report an issue with a footway or highway' 
  3. Choose whether the problem is on a footway, highway or public right of way
  4. Then choose vegetation, grass verge condition or vegetation condition.
  5. Fill in the rest of the form and submit it to us.

Report a problem with grass cuttings, hedge trimmings and shrubs

Service margins

On newer housing estates, 'service margins' sometimes replace the footway with a grassed area that provides access to service ducts and cables.

There are two types of service margin:

  • where the margin is dedicated as public highway by the developer, the margin has the same status as a highway verge
  • where the adjoining landowner retains ownership of the margin, but there is a condition attached to the deeds of the property that allows statutory undertakers (public utility companies) to lay and maintain their services in the service margin

There is a tendency for householders to treat service margins as part of their gardens. However, they should be left as verges, with no fences, walls, built on them.


Trees placed on land that has highway status are maintained by our Greenspaces team.

They arrange for the trees to be inspected and any necessary work undertaken by an approved contractor. This includes a rolling programme of inspection and maintenance to ensure that all trees are maintained to an appropriate standard.

Find out how to report tree problems.