There are lots of ways you can pay your council rent. Click the boxes below to open up more details about each payment method available.

Payments can be made by direct debit through your bank or building society. They can be set up for 1st or 5th of every month or weekly on a Friday. If paid by 5pm, the payment will be received by the council the following working day.

Please phone the Housing Team for more details:

  • 01634 333 590
  • 01634 337 080
  • 01634 333 569
  • 01634 333 344

Visit our payments page to make an online payment.

Pay using your rent swipecard at any Post Office or any shop displaying the PayPoint sign.

If paid by 5pm, the payment will be received by the council the next working day.

To use the text message service, you must register your details at allpayments

After you have registered, each time you wish to pay your rent, send the following message to 81025: ‘PAY RENT, the amount you pay in pounds and pence and the last four digits of the credit/debit card you set up your account with.'

For example: Text ‘PAY RENT £555.55 1234’

Call 0844 557 8321 and give your Allpay card number and credit/debit card details.

Pay your rent through the Allpay app, download from the Allpay website.

You can pay by phone using a debit or credit card. Please call the Housing Income Team during office hours.

Phone numbers are:

  • 01634 333 590
  • 01634 337 080
  • 01634 333 569

Please send all cheques and postal orders to:

Medway Council Gun Wharf Dock Road Chatham Kent ME4 4TR

Please also make sure the following details are written on the back of the cheque.

  • full name
  • address
  • tenancy reference number

Cash and cheques can be deposited at Chatham and Strood Contact Points using the automated tills.

Please make sure the following details are included with all deposits:

  • full name
  • address
  • tenancy reference number

Please phone the Housing Income team to set up a standing order:

  • 01634 333 590
  • 01634 337 080
  • 01634 333 569

You rent account

If you have a query about your rent account, you can contact the Housing Income Team by phone:

  • 01634 333 590
  • 01634 337 080
  • 01634 333 569

or email: neighbourhoodhousingofficers@medway.gov.uk

Housing Benefit

People on low income may, in certain circumstances, qualify for Housing Benefit. You can do this online on our housing benefits page. Alternatively, you can contact the Housing Benefits Team on 01634 332 222. 

Independent debt advice

Medway Citizens Advice bureau 

  • phone: 01634 383 760
  • opening hours: Monday to Friday 9:30am to 4:30pm

Step Change

  • phone: 0800 138 1111
  • opening hours: Monday to Friday 8am to 8pm and Saturday 8am to 4pm

National Debt Helpline

  • phone: 0808 808 4000
  • opening hours: Monday to Friday 9am to 9pm and Saturday 9:30am to 1pm

Data protection

We take our obligation under the act seriously and will not disclose information to anyone who is not authorized. However, because of our duty to protect public funds, information may be shared with other departments and other public service organisations.