This privacy notice explains how we use information in the course of our work as a Lead Local Flood Authority.

If you have questions about data or privacy contact our data protection officer by emailing

How we collect your information 

We get your personal information in two ways – it is either supplied to us directly by email, telephone or letter) or we get it from a third party website that provides a transaction service (such as Land Registry).

Please ensure that if you supply personal information belonging to a third party that you have their permission to do so.

Type of information collected from you

The personal information we collect might include your:

  • name
  • contact details
  • details of any land you either own or occupy

What we do with your information

We use the information provided to us to make decisions as a Lead Local Flood Authority, as defined in the Flood and Water Management Act 2010 and to operate in accordance with the Medway Local Flood Risk Management Strategy. 

This is known as a “public task” and is why we do not need you to “opt in” to allow your information to be used.

We may use your information to:

  • carry out works to manage local flood risks
  • provide advice on planning applications
  • undertake flood investigations
  • maintain our flood risk Asset Record and Register
  • respond to flood and drainage enquiries
  • process applications under Section 23 of the Land Drainage Act 1991

Who we share your personal data with

We will not sell, rent, or share your information with third parties for marketing purposes.

We may pass on your information to other Risk Management Authorities, Local Planning Authority, agents, consultants, and subcontractors, for the purposes of exercising our responsibilities and delivering services to you.

When we use third party service providers, we only share the personal information that is necessary to deliver the service and we have a contract in place that requires them to only process your data for the agreed purpose.

How long we will hold your personal data

Personal information is held in accordance with the council’s Corporate Retention Schedule, Land Drainage Act 1991 and Flood and Water Management Act 2010.

Your rights

Under the Data Protection Act 2018 and the EU General Data Protection Regulations you have the right to:

  • access to your own personal data
  • request rectification or deletion of your personal data.
  • object to the processing of your personal data.
  • request a copy of the information you provide us in machine readable format.
  • withdraw your consent to any processing that is solely reliant upon your consent

If you wish to exercise any of your rights, you should contact the Data Protection Officer.

Your right to complain

If you wish to complain about the way that your personal data has been handled by Medway Council, you should write to the Data Protection Officer and clearly outline your case. 

Your complaint will then be investigated in accordance with the council’s complaint procedure.

If you are still unhappy with the way your personal data has been handled, you can report the matter to the Information Commissioner’s Office using the details below.

Information Commissioner’s Office
Wycliffe House
Water Lane