Pay the council

We issue sundry debt invoices for a variety of goods and services, such as:

• residential and nursing home fees 
• rechargeable repairs 
• building regulation inspection fees 
• market rents 
• commercial property and unit rents 
• special educational needs and disability transport costs (SEND).

If you are unable to pay immediately, or if you have an enquiry about either the amount of the charge or the service covered by the charge, email income@medway.gov.uk with further details.

How to pay

Online

The easiest way to pay your invoice is by debit or credit card using our sundry debtors payment service - 7 days a week, 365 days per year.

If you pay using our online service before 6pm, the payment will be credited to your invoice or account the next working day. Payments made after 6pm will be credited to your invoice or account within 2 working days.

To pay your invoice online you’ll need: 

• the account number (no.) as shown on your invoice which begins with '16', followed by 6 digits
• your 9-digit invoice number
• the amount you want to pay
• your debit or credit card details.

By phone

You can pay over the phone using a credit or debit card. Phone us on 01634 333 333, Monday to Friday from 9am to 5pm. 

Make sure you have the following available:

• the account number (no.) as shown on your invoice which begins with '16', followed by 6 digits
• your 9-digit invoice number
• the amount you want to pay
• your debit or credit card details.

Internet banking

You can pay using your bank’s online website. To pay using online banking, you should quote: 

• sort code: 57-17-50
• account number: 00000000
• your invoice number, as shown on your invoice.

Direct Debit

You may receive a regular invoice for ongoing services. You can pay for some of these services by Direct Debit. For details email exchequerdebtors@medway.gov.uk.

Bank credit

Payment may be made at any branch of any bank using a paying in slip. A fee may be charged for payment made at a branch other than your own. Allow at least 5 working days for payment to reach your invoice.

BACS details for Medway Council:

• sort code: 57-17-50
• account number: 00000000

Make sure you quote the account number (no.) shown on your invoice which begins with '16', followed by 6 digits, and your 9-digit invoice number - with no spaces between digits.

To request a copy of an invoice email exchequerdebtors@medway.gov.uk.