Business Rates Online account help

Get help with:

Signing up

To sign up for Business Rates Online follow these instructions:

  1. visit Business Rates Online
  2. select 'sign up'
  3. select whether your bill is addressed to a person or business
  4. create a name for your online account
  5. select 'Business rates' as the service you're signing up for
  6. enter your name (see more about how to enter your name)
  7. enter your business rates payment reference number (also known as account number)
  8. enter the property postcode (this must include a space, for example ME4 4TR)
  9. create your username (this is not case-sensitive)
  10. create a password (this cannot be the same as your username)
  11. open the email we have sent you with a link to verify your email address and activate your online account
  12. check your junk or spam folders if you do not receive the email in your main inbox
  13. select the link in your email to complete registration (if you cannot click on the link, copy and paste the full hyperlink into your browser address bar).

How to enter your name when signing up

The business name to enter is the addressee name printed on your business rates bill or ebill notification, including any punctuation.

The business name to enter may include a person name trading as a business, for example Mr Andrew Smith T/A Business 1 (UK) Ltd.

If you need help

If you're still having trouble signing up for a Business Rates Online account, complete our online form.

Request help with signing up

Signing in

To sign into your account, visit Business Rates Online and follow these instructions:

  1. select ‘Sign in’
  2. enter your username and password
  3. open your email from us (you are emailed a one-time security code every time you sign into your account)
  4. check your junk or spam folders if you do not receive the email in your main inbox
  5. select the 'Generate code’ button and enter the security code that was emailed to you.

The code is only valid for 15 minutes. You can get another code sent to you by selecting the ‘Resend code’ link.

If you need help

If you're still having trouble signing into your Business Rates Online account, complete our online form.

Request help with signing in

Viewing your bill

Once you're signed into your account, to view your bill:

  1. select ‘Bills and payment plans’ from the main menu
  2. select ‘View bills and recovery notices’
  3. select 'View link' against the bill you wish to view (this will download it on your device).

If you're still having problems viewing your bill, complete our online form and we'll contact you.

Make an account enquiry

Registering for paperless billing

Once you're signed into your account, to register for paperless billing:

  1. go to the main menu
  2. select 'Register for paperless billing'.

If you're still having problems, complete our online form and we'll contact you.

Make an account enquiry

Receiving emails

Emails from Business Rates Online may be in your junk or spam folder. Mark the emails from us as 'not junk' or 'not spam' to ensure they go to your main inbox in future.

Sometimes links in our emails may not be clickable. This is due to some email provider’s settings.

If you cannot open a link from your email, copy and paste the full hyperlink into your browser address bar.

Other account enquiries

If you have any other Business Rates Online account enquiries, complete this online form:

Make an account enquiry