If you are a customer of a food business and are unhappy you should first contact the food business operator.

If that does not work you can make a complaint to us and we'll investigate the problem.

What you'll need

You’ll need the following information to make a report:

  • your details, including name and address
  • your contact details
  • details of the premises or address where the issue occurred
  • details of the complaint.

Make a complaint about food

Report food poisoning

After you’ve made a report

We may contact you if you do not provide enough information in your report.

All complaints are recorded against the business concerned and are a useful source of intelligence. However, not all complaints are investigated. It is difficult for us to investigate individual complaints of suspected food poisoning without a confirmed diagnosis from a medical practitioner.