Before you call, make sure the information you are looking for isn't already available on our website. 

You can:

  • find the service you want from the home page
  • make a payment from the list on the payments page
  • search for the service you want using the search at the top of the page

If you can't find what you're looking for on the website, directly contacting the right service is the next quickest way to get an answer to your question. 

Email: ss.accessandinfo@medway.gov.uk (social services enquiries only)

Phone: 01634 334 466

Text Relay: 18001 01634 334 466

Telephone lines open Monday to Friday, 8.30am to 6pm

Enrol for a course online

Email: enquiries@medway.gov.uk (adult education enquiries only)

Phone: 01634 338 400

Telephone lines open Monday to Friday, 9am to 6pm

Write to or visit: Rochester Community Hub, Eastgate, Rochester, ME1 1EW

Search the collection

Visit: 32 Bryant Road, Strood, ME2 3EP

Opening hours: Monday, Tuesday, Thursday, Friday: 9am to 5pm

Saturday: 9am to 4pm

Wednesday and Sunday: Closed

Phone: 01634 332 714

You need to book an appointment with the Medway Register Office.

Register a birth

Register a death

Give notice

Address: Medway Register Office, Northgate, Rochester, ME1 1LS

Phone: 01634 338 998

Apply for a Blue Badge

Email: blue.badges@medway.gov.uk

Phone: 01634 333 333 (telephone lines open Monday to Friday, 9am to 6pm)

Write to: The Blue Badge Team, Level 2, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

Email: familyinfo@medway.gov.uk

Phone: 01634 332 195

Telephone lines open Monday to Friday 8.30am to 5pm

Minicom: 01634 333 111

Write to: Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

Email: ss.accessandinfo@medway.gov.uk

Phone: 01634 334 466 (social services enquiries only)

Text Relay: 18001 01634 334466

Telephone lines open Monday to Friday, 8.30am to 6pm

Pay your council tax

Email: ctax@medway.gov.uk

Phone: 01634 332 222

Report a problem online

Phone: 01634 333 333

Telephone lines open Monday to Friday, 9am to 6pm

Write to: Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

Apply for social housing

Email: housing@medway.gov.uk

For housing and homelessness advice and information you can contact Kingsley House

Find a library

Phone: 01634 337 799

Telephone lines open Monday to Friday from 9am to 6pm.

Phone: 01634 337 107

Email: licensing@medway.gov.uk

Pay a parking fine

Email: parkingenquiries@medway.gov.uk

permits@medway.gov.uk

Phone: 01634 332 266

Telephone lines open Monday to Friday, 8am to 5pm

Write to: Parking Services, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

Search for a planning application

For planning application queries, current and historic:

Email: planning.representations@medway.gov.uk

Phone: 01634 331 700

For Local Plan and planning policy enquiries:

Email: planning.policy@medway.gov.uk

Phone: 01634 331 629

For local land charge enquiries:

Find out about local land charges

Email: landcharges@medway.gov.uk

Phone: 01634 332 733

Telephone lines open Monday to Friday from 8.30am to 4.45pm

Only journalists should contact the press office.

Email: pressoffice@medway.gov.uk

Phone: 01634 332 736

For out of office hours, urgent media enquiries only: 07740 590 009

Report a road problem online

Phone: 01634 333 333

Telephone lines open Monday to Friday from 9am to 6pm

Apply for a school place online

Email: admissions@medway.gov.uk

Phone: 01634 333 333

Telephone lines open Monday to Friday, 9am to 6pm

Write to: School services, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

Apply for free school meals

Email: freeschoolmeals@medway.gov.uk

Phone: 01634 333 333

Telephone lines open Monday to Friday, 9am to 6pm

Write to: School services, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

Apply for free school transport

Email: schooltransport@medway.gov.uk

Phone: 01634 333 333

Telephone lines open Monday to Friday, 9am to 6pm

Write to: School services, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

Report a missed bin collection

Phone: 01634 333 333

Telephone lines open Monday to Friday from 9am to 6pm

Write to: Waste services, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

General enquiries

Phone: 01634 333 333

Monday to Friday from 9am to 6pm

Write to: Gun Wharf, Dock Road, Chatham,  ME4 4TR