A cookie is a small text file placed on your computer, in this case by the Medway Council website, www.medway.gov.uk.

Find out how to manage cookies on the Information Commissioner's Office website.

How we use cookies on www.medway.gov.uk

To the best of our knowledge cookies are only used on our sites to:

  • enhance the user experience
  • enable specific features to function
  • enable us to gather statistics about the way users navigate our websites to inform future development

We will not use cookies to collect personally identifiable information about you.

Understanding how people use our website

Google Analytics

We use Google Analytics to collect information about how you use this website. We do this to help make sure the site is meeting your needs and to make improvements based on our findings.

Google Analytics stores information about:

  • the pages you visit on www.medway.gov.uk
  • the time you spend on each page
  • how you got to the site
  • what you click on while you’re visiting the site

We do not allow Google to use or share our analytics data. View an overview of privacy at Google.

To opt out of being tracked by Google Analytics across all websites get the Google Analytics Opt-out browser add-on.

Google Analytics uses the following cookies:

  • _ga: helps us count how many people visit our website by tracking if you’ve visited before. Expires after 2 years
  • _gid: helps us count how many people visit our website by tracking if you’ve visited before. Expires after 24 hours
  • _gat: used to manage the rate at which page view requests are made. Expires after one minute
  • _gat_gtag_[property_id]: Google Tag Manager cookie. Stores a unique user ID. Expires after 2 years
  • _gat_rollup: used to manage the rate at which page view requests are made. Expires after one minute
  • _utma: this lets us know if you’ve visited before, so we can count how many of our visitors are new to our website or to a certain page. Expires after 2 years
  • _utmb: this works with _utmc to calculate the average length of time you spend on our website. Expires after 30 minutes
  • _utmc: this works with _utmb to calculate when you close your browser. Expires when you close your browser
  • _utmz: this tells us how you reached the website (for example from another website or a search engine). Expires after 6 months


We use Siteimprove to help analyse the use of our website. Siteimprove uses the following cookies:

  • Nmstat: measures website usage information. Expires 1,000 days after your last visit.
  • Siteimproveses: registers the order of pages that the user has visited on the website. Expires after each session.


We sometimes run studies using Hotjar. Hotjar is a tool that helps us understand how users interact with the website.

Hotjar gives us information such as how much time users spend on a page, and what they choose to click on. We use this to see what’s working well and what is not. We use this information to make improvements to the site to help users find what they’re looking for as easily as possible.

Hotjar uses cookies and other technologies to collect information on the user such as their:

  • behaviour
  • device type
  • IP address (stored anonymously)
  • screen size and browser
  • country and preferred language

Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For more information see how Hotjar manages data and Hotjar cookies.

You can stop Hotjar from collecting your data by opting out on their website.

Hotjar uses the following cookies:

  • _hjUserId: this is set as soon as a user loads a page which contains the Hotjar code. The cookie contains a unique identifier which allows Hotjar to track the same visitor across many pages and sessions. Expires after one year
  • _hjIncludedInSample: this is set to let Hotjar know whether that visitor is included in the sample which is used to generate heatmaps, funnels and recordings. Expires after one year

Cookies banner

When you visit our website you may see a notification to let you know that we're using cookies. If you dismiss the cookie banner, the acceptCookies cookie is used to remember this dismissal to prevent it from popping up again. It expires after 7 days.

Queue-it cookies

We use Queue-it to manage website traffic and protect the site.

Queue-it uses cookies to know when to put you in a queue. If you're in a queue it keeps track of your place. Cookies are set for each session.

Google reCAPTCHA

We use Google reCAPTCHA to prevent spam requests on our online forms. reCAPTCHA uses the NID cookie to help detect whether the user is a robot or not.

Gov Delivery email signup page

These cookies are used to control the Gov Delivery email sign up on our website:

  • _trunk_session: needed if you are using our govDelivery application. Expires after each session
  • UKMEDWAY_production-ep.GOVDHideGDPRCookiePolicyMessage: This cookie enables users to dismiss the Cookie Policy messages that we show on our pages. Expires after 3 months

Gov Delivery emails

Gov Delivery place single pixel gifs, also known as web beacons, in every email sent. These are tiny graphic files that contain unique identifiers that enable us to recognize when you have opened an email. 

Gov Delivery rewrite URLs in the emails you receive so those links go to their servers, and so they contain unique identifiers that enable them to recognize when you have clicked on a link. These technologies record the browser, email address, IP address, date, and time associated with each open and click for a campaign. Gov Delivery use this data to create reports about how an email campaign performed, and what actions were taken by the campaign recipients.  This data is also available for us to use to segment our audience for future communications.


We use Swiftype to provide search results on our websites. The text of search strings is sent from our servers to Swiftype. We do not send any information about customers to Swiftype. Swiftype sets the st-sh cookie.

Democracy.medway.gov.uk cookies

We use ASP.NET_SessionId on our Medway Council Democracy website. This is used to maintain the user's session while they navigate through the site. It is essential for the site to work. It expires after each session.

My account cookies

If you’ve signed up for an online account, the following cookies will be set:

  • Jadu_cc: randomly generates a number that keeps you signed in while you use our site. Expires after each session
  • TestCookie: this tests if your browser accepts cookies. Expires after each session

Third party cookies

Several pages on our site include embedded videos, maps and other content from third party sites. Cookies placed on your computer by third party sites are not controlled by us. We do not control how these third parties use cookies.


We embed some YouTube videos on our site. YouTube sets cookies when you visit one of these pages to give us information on the number of times a video is viewed, and the type of browser used to view it.

For more information visit the YouTube Privacy and Safety Centre


We embed some Twitter feeds in our site. Twitter cookies are used to manage embedded tweets and interaction with Twitter.

For more information read the Twitter privacy policy.

Roadworks.org embedded maps

Cookies allow roadworks.org to remember things about a session, such as which map layers were last activated and what location was last viewed, so users can pick up where they left off last time. 

For more information read the Roadworks.org privacy policy on the Elgin site.

Further information

For further information about cookies email webeditor@medway.gov.uk.

Most web browsers allow you to control the use of cookies on your computer and to delete any cookies already installed.

By deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.

If you need help adjusting your cookie settings in your web browser, check the information that came with your browser software, contact the company who supplied the software or visit aboutcookies.org or all about cookies.org.