Housing services events

We're running a number of events in housing services over the coming months for tenants and residents to get involved in.

See events for:

Tenant Services Surgery

Speak to the Income and Tenancy Team and our contractors Mears and Sureserve Compliance South and RGE.

We can help with:

  • queries relating to your tenancy
  • advice on mutual exchange or downsizing
  • concerns about anti-social behaviour
  • matters relating to your rent account
  • concerns about finances
  • raising repairs or updates on outstanding repairs.

Event details

Sessions run once a month from Twydall Community Hub or The Rainbow Room.

Sessions always run from 11am to 12pm.

You do not need to book for these sessions. 

Twydall Community Hub (ME8 6JY)

  • Tuesday 5 May 2026.
  • Tuesday 7 July 2026.
  • Tuesday 1 September 2026.
  • Tuesday 3 November 2026.

The Rainbow Room (ME7 2FT)

  • Wednesday 1 April 2026.
  • Wednesday 10 June 2026.
  • Wednesday 12 August 2026.
  • Wednesday 14 October 2026.
  • Wednesday 9 December 2026.

Virtual Housing Surgery

Tenants can talk to us virtually using Microsoft Teams. Speak with the Tenancy Team, Income Team and our contractors Mears and Sureserve Compliance South and RGE.

We can help with:

  • queries relating to your tenancy
  • advice on mutual exchange or downsizing
  • concerns about anti-social behaviour
  • matters relating to your rent account
  • concerns about finances
  • raising repairs or updates on outstanding repairs.

Event details

Sessions take place once a month on Microsoft Teams between 1pm and 2pm.

  • Thursday 16 April 2026.
  • Thursday 14 May 2026.
  • Thursday 18 June 2026.
  • Thursday 16 July 2026.
  • Thursday 20 August 2026.
  • Thursday 10 September 2026.
  • Thursday 8 October 2026.
  • Thursday 12 November 2026.
  • Thursday 17 December 2026.

If you would like to book a 15 minute slot, please contact residentengagement@medway.gov.uk.

You'll be sent a Teams link which you'll need to click on to access the meeting. Instructions will be provided.

The Big Door Knock

Once a year, we conduct a survey with tenants and leasehold properties in Gillingham to find out what issues are important to you.

We'll update this page when we confirm dates for the Big Door Knock.

Get in touch

If you're not in at this time but want to get in touch or have any questions, you can email tenant.participation@medway.gov.uk.

Private rented sector licensing consultation

We're looking to hear your views on proposals for a selective licensing scheme and additional licensing scheme in Medway. 

The consultation closes at 11.59pm on Sunday 31 May 2026.

Events are also taking place on Wednesday 22 April and Wednesday 20 May 2026.

Take part in the private rented sector licensing consultation