Advice about your landlord

Your landlord must:

Your landlord is also responsible for certain repairs, these include:

  • the property’s structure and exterior
  • basins, sinks, baths and other sanitary fittings such as pipes and drains
  • heating and hot water
  • gas appliances, pipes, flues and ventilation
  • electrical wiring
  • any damage caused when doing any repairs.


If a repair is needed, contact your landlord or letting agent as agreed when you moved in. Your landlord may want to come and see the problem or ask a person to come to make the repair. Some repairs are urgent and others are not, so allow your landlord a reasonable time to arrange repairs.


Your rights to remain in your property and your landlord's legal rights to evict you will depend on your tenancy status.

If you share a property with a landlord as a lodger, you can be evicted without verbal notice and without a court order.

If you have a secure tenancy you can only be evicted if:

  • you’ve been given reasonable notice
  • you’ve been served with a legal written notice
  • a court possession order has been given
  • a bailiff’s warrant has been given by court bailiffs to enforce the possession order

You can get advice about eviction being taken against you by your landlord from Medway Council Housing Options Team, Citizens Advice Medway or Shelter.