From 1 April 2020, Arriva have changed how Medway Youth Pass holders can buy discounted weekly bus tickets.
Previously, Medway Youth Pass holders could use the Arriva M-ticket app and use a discount code to get a discounted ticket. From 1 April these discounted codes no longer function.
Medway Youth Pass holders should now use a new Arriva Connect smartcard. This is in addition to their Medway Youth Pass card to get weekly discounts.
Arriva Connect smartcard
Once they have an Arriva Connect smartcard, Medway Youth Pass holders can go onto Arriva’s website and buy products.
The card will activate on the bus and will have the weekly ticket on the card. The bus driver scans the card for all travel. There will be more ticket options with Arriva online soon.
Arriva will send existing Medway Youth Pass holders a new Arriva Connect smartcard. This will include a leaflet explaining how it works.
Current Medway Youth Pass holders will get a smartcard free of charge. You must ensure this is not passed to non-Medway Youth Pass holders.
You should make all purchases for your Arriva Connect smartcard on the Arriva website. You should also visit their website to register your card.
If you have any queries about the Arriva Connect smartcard you can call them on 0344 800 4411. You should contact them on this number if you have a lost or stolen card. You can also visit their website for further information.
To replace a lost card Arriva will charge £3.
New Medway Youth Pass holders will be sent an Arriva Connect smartcard after they apply for their Medway Youth Card.
Those not using the Arriva Connect smartcard
Medway Youth Pass holders can still get a daily discount if they choose not to use the Arriva Connect smartcard. They must show their Medway Youth Pass and pay with cash or contactless.
This does not affect those using any other bus service such as ASD, Chalkwell or Nu-Venture.