Bus company information

Please read this information to assist you in making decisions about the next steps in getting your child to school. It covers bus tickets and bus company information.

Terms of the bus pass issued

  • Season bus passes are issued on an annual basis and allow travel during term time only, excluding weekends. All bus passes are subject to the terms and conditions of the issuing company, which are available from them on request. Acceptance of a bus pass is deemed acceptance of these conditions. If the pass is no longer required, it must be returned immediately to: School Admissions and Transport Team, Gun Wharf, Dock Road, Chatham, ME4 4TR
  • If you do not, you may be liable for the outstanding cost of the bus pass
  • If your child misbehaves on a bus or train, their ticket may be withdrawn and it would then be the parent’s responsibility to make alternative arrangements for the child to get to school
  • The young person named on the ticket is the only person entitled to use it. If your child gives their ticket to another child, or if your child uses another child’s ticket, both could be prosecuted by the bus or rail company. Bus passes can only be used on school days for one return journey each day between the points shown on the ticket and not for any other journey, unless otherwise stated
  • There is no entitlement to free school transport after your child has completed Year 11
  • If your child receives free school transport assistance in year 6 they will be automatically assessed for free school transport for the school they will be attending in year 7
  • If your circumstances change, for example, you move house or change school then a new application needs to be made so that your entitlement can be reassessed

Bus company information

Company

How it is issued

How it is replaced if lost or damaged

How it is renewed

Arriva

A member of the team will contact you to confirm whether you would like to collect the pass or if you would like it to be sent out first class

Please email talktous@arriva.co.uk. A charge is payable directly to Arriva for a replacement pass 

If your circumstances remain the same the pass will be automatically renewed. The previous pass should be used on the first day of term and the new pass can be collected from the school office

Nu-Venture The pass can be collected by arrangement on the Nu-Venture bus Replacement passes can be ordered with the Nu-Venture driver who will collect an administration fee and issue the new pass on the bus once produced If your circumstances remain the same the pass will be automatically renewed. The previous pass should be used on the first day of term and the new pass can be collected from the school office
Medway Pass The bus pass will be issued by Medway Council’s Integrated Transport Service and sent to your home address by first class post Replacement passes can be ordered by contacting the Integrated Transport Team, who will arrange an administration fee, collection and posting of the bus pass If your circumstances remain the same the pass will be automatically renewed. The previous pass should be used on the first day of term and the new pass can be collected from the school office
MY Bus Medway Council’s Administration hub will produce your Medway Yellow (MY) bus pass. Once produced, the bus pass will be sent to your home address by first class post

Replacement passes can be ordered by contacting 01634 333 455, an administration fee will apply

If your circumstances remain the same the pass will be automatically renewed. At the start of each academic year, the new pass will be sent to your home address before the first day of term
Chalkwell Garage and Coach Hire The bus pass will be issued from Chalkwell and sent to your home address The bus pass will be issued from Chalkwell and sent to your home address. An administration fee will apply If your circumstances remain the same the pass will be automatically renewed. At the start of each academic year, the new pass will be sent to your home address before then
Farleigh Coaches The bus pass will be issued by Farleigh Coaches and sent to your home address Replacement passes can be ordered by contacting Farleigh Coaches direct, an administration fee will apply If your circumstances remain the same the pass will be automatically renewed. At the start of each academic year, the new pass will be sent to your home address before the first day of term

For more information regarding times and route numbers, please contact the bus company directly:

  • Arriva: 01634 283 600 
  • Nu-Venture: 01622 882 288   
  • Farleigh Coaches: 01634 201 065
  • Chalkwell Coach Hire: 01795 423 982
  • Medway Pass: 01634 331 408 / 01634 334 316
  • MY Bus Administration: 01634 333 455
  • For concerns regarding the operation of the MY Bus service: 01634 331 254