How to pay for your care

Most people who get social care will pay for part or all of their care.

If you've had a social care assessment and you need help toward the cost of your care services we'll look at your finances to work how much you need to pay towards your care. If you have savings of £23,250 or over, you will be self funding. This means that you will be expected to pay the full cost of your care.

Paying for your care

If you pay for your social care you will get an invoice for your social care costs every 4 weeks for the last 4 weeks of your care.

You can pay for your care safely and easily by setting up a direct debit or paying online.

Set up a direct debit

To do this, please call the number on the front of your bill.

Pay online

You can pay quickly and easily online using our sundry debtors payment form.

To pay online you will need:

  • your account number on your social care bill
  • the amount on your social care bill

Pay your social care bill online

Pay by phone

You can set up a direct debit or pay for each bill by calling 01634 333 333 and quoting your invoice number and the amount on your bill.

Pay by internet banking

You can pay using your banks online website. To pay using online banking, please quote:

  • Sort code: 57-17-50
  • Account number: 000 00 000
  • Your invoice number (on the front of your social care bill)

Pay by post

You can pay by post by cheque. Please write your account reference number on the back of the cheque and make it payable to Medway Council.

Pay at a bank

To pay at your bank you will need to take your payment slip and payment with you. Any cheques should be made payable to Medway Council.

Please note that the bank may charge for this service and allow 5 working days for payment to reach your account.