Principle terms
- This agreement begins once a new member has signed a membership form or agreed through the online booking system.
- Your membership starts on the designated membership start date.
- You will be entitled to all the rights and privileges exercisable for the type of membership chosen.
- You cannot transfer this agreement or membership to anyone else.
Fees and charges
- The sliding scale starter payment and first month payment are due from you to Medway Sport on signing of the membership agreement. The starter payment is payable immediately and is not refundable in any circumstances other than those set out in clause 5 in the general terms below.
- The Direct Debit payment amount is due from you to us on the first working day of each month. You are obligated to make a minimum of one direct debit payment and to continue to make direct debit payments, regardless of non-attendance, unless you notify us in writing. This is set out in our cancellation policy.
- You agree to tell us of any change to the member's details provided as and when they change
- An annual price increase as set by Medway Council will come into effect each April. We will inform our members by email or letter (using the member’s contact details provided to Medway Sport) of any price increases providing 30 days’ notice
- VAT is inclusive of all membership fees.
Renewal
Medway Sport will collect the direct debit payment on the first working day of each month. Successful receipt of the direct debit payment entitles the member to continue using Medway sports centres for the purposes defined by their membership up to and including the final calendar day of that month. Each payment made is non-refundable. Medway Sport reserves the right to amend the sum of the member’s monthly debit payment by advising the member in writing (using the member’s contact details provided to Medway Sport) giving a minimum 30 days’ notice.
General terms
- You agree to comply with the operational rules of Medway Council sports centres and the terms of their membership. These are displayed on the Medway Council website (https://www.medway.gov.uk/info/200180/sport_centres/778/sports_membership_privacy_policy)
- We may make reasonable changes to these rules at any time provided we give advance notice of the change.
- We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you.
- Your rights under this agreement will not be prejudiced.
- This agreement is governed by English Law.
- You have the right to cancel this agreement within 14 days of the start date by emailing written notice of cancellation to us. If cancelling within 14 days, you will be entitled to a refund on the first month’s payment of any full days remaining at the time of cancellation.
- We may terminate this agreement with immediate effect on notice to the member if they are in breach of the centre’s rules. In this event, members will not be liable to pay any further direct debit payments, if we do not deem such breach as to have occurred primarily in order to qualify you for a refund.
- You may place your membership on freeze for a period of 1 to 6 months for a £5 per month fee payable in advance. This is provided that you can supply written medical evidence of an acute medical condition for which the relevant medical expert deems exercise to be unsuitable. During the period the membership is frozen, the member is not permitted to use any of the benefits of the membership. Your membership freeze will start on the first day of the following month.
- Medway Sport may, in exceptional circumstances agree to request to freeze memberships for non-medical reasons. These will be chargeable at a fee of £5 for each calendar month the membership is frozen. Your membership freeze will start on the first day of the following month.
- All requests to freeze memberships must be made in writing to membership.support@medway.gov.uk.
- If you fail to attend any booked sessions, they will be chargeable at the current non-member price
- You must have their membership card to gain entry. In the event a member forgets their card then they must report to reception where their details will be checked by asking a series of questions relating to the details supplied when activating their membership. These may include, but are not limited to, address and post code, and email address. Lost cards can be replaced at a cost of £5 per card.
- It is your responsibility to inform Medway Sport of any changes to their circumstances such as, change of address, change of contact details and where a member’s age requires them to change membership types. All requests to make changes to your membership must be made in writing to membership.support@medway.gov.uk.
- Opening hours can be found in our sports centre or advertised on the website. Medway Sport have the right to amend the opening times and make changes to advertised facilities without notice. All sports centres will close for a period of six days over the Christmas and New Year period.
Bookings terms and conditions
Any online booking made by the member requires that they attend each session or cancel using their online account.
Bookings which are not cancelled in advance will be chargeable to the member.
You can only book for yourselves and other linked members upon request.
Premier members can book up to 15 days in advance. All other membership types can book up to 10 days in advance.
Cancellation
You may cancel their membership by providing 30 days’ written notice. The member must send written notice to cancel their membership to membership.support@medway.gov.uk. No other forms of notification will be accepted.
Following your final payment members should cancel their direct debit with their bank to ensure no further payments are taken.
Use of your information
You have a right to receive a copy of the information we hold about you if you apply to us in writing. A fee will be payable.
You can find out more about how Medway Council handles your personal data on our website.