Website accessibility

Accessibility and usability have been key elements in the formation of the Medway Council Civica Library platform. As such, the Medway Council, Libraires strives to achieve a web accessibility compliance level of Web Content Accessibility Guidelines (WCAG 2.1) [external site] Level AA.   

How accessible this website is 

we are committed to providing a platform and online information that are accessible to the widest possible audience, regardless of location, technology, or ability.  

To demonstrate our commitment, Civica sought expert, independent accessibility testing by the Centre for Inclusive Design [external site] (CfID), who have assessed the platform against WCAG 2.1 Level AA, an international benchmark developed by the World Wide Web Consortium (W3C) of which CfID is a member. 

Rigorous compliance testing was conducted in a single round and in accordance with the Web Content Accessibility Guidelines Evaluation Methodology (WCAG-EM) [external site].  

Feedback and contact information or How to get information in an accessible format 

If you need information on this website in a different format like accessible pdf, large print, easy read, audio recording or braille you can request information in an accessible format by phoning 016354 333 333. 

Reporting accessibility problems with this website 

The Medway Council, Libraries Civica Library website has been optimised to be as inclusive as possible and achieve high accessibility standards. The platform and its content are constantly evolving, and efforts have been made to ensure usability across all aspects. If you experience accessibility issues, please contact 01634 333 333.  

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment. The number is 18001 01634 333 333. 

Our offices have audio induction loops. Or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. 

Technical information about this website’s accessibility 

Medway Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status 

Based on the review for compliance with WCAG 2.1 Level AA, Civica Library has scored an accessibility percentage across the sample selection of 99 per cent, indicating that the platform has met or close to meeting WCAG 2.1 Level AA.   

Non-accessible content 

The website contains only a few accessibility issues. When the assessment was completed in September 2020 on the Civica Library website, there was a minor colour contrast issue with disabled elements that the team is working to resolve. 

The Medway Council, Libraries, Civica Library is a dynamic platform that is regularly updated, and it is possible that issues maybe introduced after September 2020. Please let us know if you encounter any issues. 

Non-compliance with the accessibility regulations 

Not applicable 

Disproportionate burden 

Not applicable 

What we’re doing to improve accessibility 

Not applicable 

Preparation of this accessibility statement 

This statement was prepared on 30 September 2020. It was last reviewed on 16 October 2020