Community Trigger

Community Trigger lets you request the Community Safety Partnership to review responses to complaints of anti-social behaviour.

Registered Housing Providers (social landlords) are also included.

The Trigger:

  • is designed to ensure partners work together to resolve anti-social behaviour complaints
  • should be used if you don’t think your complaint has not been responded to
  • cannot be used to report general acts of crime, including hate crime
  • doesn't replace the complaints procedures of individual organisations, or your opportunity to complain to the Local Government Ombudsmen or Independent Police Complaints Commission

When you can trigger

The Community Trigger can be used if you have reported at least 3 incidents of anti-social behaviour to a relevant organisation in the past 6 months.

These are incidents where the same behaviour, nuisance or problem has reoccurred and was reported within 1 month of it happening.

How to trigger

To trigger you will need to:

  • phone 01634 333 333
  • give details of each time you’ve complained, to who (name, organisation and/or Incident Reference Number)
  • give details about the anti-social behaviour

If you have an ongoing complaint that is being dealt with by one of the organisations, your case is not appropriate for the Community Trigger.

What to expect

Once you have asked for a Community Trigger, the Community Safety Partnership will ask the agencies involved to give details of your complaints and actions that they have considered and taken

A meeting will then take place between the appropriate Community Safety Partnership agencies, or the Registered Housing Provider and other partners (if they are involved) to discuss the anti-social behaviour and what actions have been considered and taken.

The group will review how the Partnership has responded and make recommendations on how the problem can be resolved.

A response will be sent to you by the Community Safety Partnership within 5 working days, explaining the action taken and also suggestions on how the partnership can attempt to resolve the anti-social behaviour.

If you're unhappy with how the review was handled

If you're unhappy with the way your community trigger application has been handled or the way the review panel was conducted then you can request that a secondary review be carried out by an independent panel.

The secondary review is the last step that can be taken in this process.

If you're still unhappy you'll be directed to the Ombudsmen, the Independent Police Complaints Commission or other relevant body.

Community Trigger data

Number of applications for Community Triggers:

  • 2017 to 2018: 0
  • 2016 to 2017: 1
  • 2015 to 2016: 4
  • 2014 to 2015: 5

The number of times the threshold for review was not met:

  • 2017 to 2018: 0
  • 2016 to 2017: 1
  • 2015 to 2016: 3
  • 2014 to 2015: 5

The number of case reviews carried out:

  • 2017 to 2018: 0
  • 2016 to 2017: 0
  • 2015 to 2016: 1
  • 2014 to 2015: 0

The number of case reviews that resulted in recommendations being made:

  • 2017 to 2018: 0
  • 2016 to 2017: 0
  • 2015 to 2016: 0
  • 2014 to 2015: 0