A better Medway

We interact with people every day at work, at home and in our communities.

Making Every Contact Count (MECC), uses these interactions to support people in making positive changes to their physical health, mental health and wellbeing.

Watch a short video about MECC:


You need to accept marketing cookies to watch this video.

MECC training will help you to:

  • feel more confident about discussing health and wellbeing in everyday conversations
  • sign post local support services
  • encourage positive changes in your clients’ lifestyle and behaviour

We offer a 2-hour introductory course.

Introduction to Making Every Contact Count and local public health services

This course lasts 2 hours.

What it covers

The course explains the principles of MECC.

It covers local services that help people to:

  • stop smoking
  • maintain a healthy weight
  • reduce alcohol related harm
  • improve their mental health and wellbeing

Who the training is for

The training is run for people who have brief contact with members of the public and who might be able to signpost local public health services. This could include community hub staff, library staff, school administrators and leisure centre receptionists. We offer training to groups of 10 to 25 attendees.

Making Every Contact Count with Motivational Interviewing Techniques

This course lasts one day.

What it covers

The course covers:

  • the principles of MECC
  • local services
  • motivational interviewing techniques to help manage conversations with people about living healthier lifestyles.

Who the training is for

The training is for:

  • people with direct contact with service users and where conversations about lifestyle and health are likely to occur
  • those who will have the opportunity to give brief advice and signpost local health services.

This training will be of use to people in the following or similar roles:

  • housing officers
  • children’s centre staff
  • community nurses
  • youth workers
  • pharmacy staff.

Making Every Contact Count with Cognitive Behaviour Therapy Techniques

This course lasts 2 days.

What it covers

The course covers:

  • the principles of MECC
  • local services
  • cognitive behavioural therapy techniques to help individuals change unhelpful thinking patterns that lead to unhealthy decisions and behaviours.

Who the training is for

The training is for:

  • professionals who work directly with clients who have multiple health and/or social care problems.
  • professionals who support clients over a long period of time and where opportunities to have health and lifestyle related conversations are likely to occur.

The training will be of use to people in the following or similar roles:

  • midwives
  • social workers
  • health visitors
  • early help case workers.

Arrange training  

Find out more and book a course

You can also request training and more information by emailing mecc@medway.gov.uk