Published: Thursday, 4th January 2024

Information for residents affected by changes made to the festive household waste collection dates.

We are working closely with our contractors at Medway Norse, who collect your bins, and with Veolia, who dispose of them at a transfer station, regarding missed collections on Wednesday, 3 January. 

Our weekly collection crews carry out up to a quarter of a million collections in the festive period, by far the busiest time of the year. 

Despite our crews and partners at Veolia working hard over the festive period, it has taken longer than usual to empty the trucks. This means our crews were unable to collect all households’ waste on 3 January. However, together with Veolia working hard overnight, our crews were back out from early this morning (4 January).  

We are sorry for any inconvenience this may have caused and would like to thank those affected for their understanding.  

Changes to festive collection dates

  • If your regular waste collection day is a Tuesday or Wednesday, your waste will be collected by this Saturday (6 January).  

Our crews start visiting roads from 7am each day. If they don’t get round to your road, please do not leave your waste out overnight, where possible. 

  • If your regular waste collection day is a Thursday or Friday, your waste will be collected on its regular collection day next week (week commencing 8 January). We appreciate this will be disappointing and we are very sorry for the inconvenience.

Collections will be back to normal next week, from Monday, 8 January. 

Household waste and recycling centres

Medway still offers its residents free use of its three household waste and recycling centres. We know some residents have used these facilities over the festive period and they remain open for residents to book a slot to dispose of the waste and recycling in that way. 

We would like to thank residents for their patience and understanding as we continue to work as hard as possible with Medway Norse and Veolia to resolve this matter. 

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