Booking your visit

How to book your visit to a Medway household waste and recycling centre (HWRC)

You'll need to book a slot every time you want to attend and dispose of household waste. Slots will be limited.

You can only book two slots in any four-week period. Please do not make multiple bookings as this is unfair to other site users.

Each booking entitles you to one trip to the site only within your specified booking slot. If you turn up again within that booking slot you'll be turned away.

The booking system is in place to ensure:

  • reduced spread of coronavirus (COVID-19)
  • reduced impact on the road network
  • we can contact trace if we have an outbreak within staff or customers

If you do not book, we will not allow you to enter the site and staff will turn you away.

Due to the high level of demand, this booking service is very busy. You may be placed in an online queue to help manage this. We’re sorry for any inconvenience this may cause. We’ll be adding new slots daily.

You may be frustrated by the new systems in place, but we ask for your patience as they’re for everyone’s safety. Site staff will not tolerate abuse. You should read the full site rules before you book your slot.

To book your visit you'll need to provide your:

  • name, address and email address
  • vehicle make, model, colour and registration

Once you have supplied this information, you'll be able to book a day and time slot from the calendar.

Our booking system is down for essential maintenance

We expect it to be available again later on Wednesday 21 October 2020.

Change or cancel your booking

If you need to amend a booking phone 01634 333 333, Monday to Friday from 9am to 5pm.

Use our online form to cancel your visit.

Visiting the Capstone and Hoath Way sites

Capstone and Hoath Way sites are open at the following times every day:

  • 8am to 9:45am
  • 10am to 11:45am
  • 12 midday to 1:45pm
  • 2pm to 3:45pm

Visiting the Cuxton site

The Cuxton site is open at the following times every day:

  • 8am to 9am
  • 9:01am to 10am
  • 10:01am to 11am
  • 11:01am to 12pm
  • 12:01pm to 1pm
  • 1:01pm to 2pm
  • 2:01pm to 3pm
  • 3:01pm to 4pm

Please stagger your visits during this time frame to avoid queuing on the road, as Cuxton is close to major network routes.

Permitted vehicles

Check the list of permitted vehicles.

You can visit Capstone in a car or small van. You can only visit Cuxton and Hoath Way in a car.

Kent residents who need to visit a site with a van, must book a visit to a household waste and recycling centre in Kent.

Book a visit to a Kent County Council site

You need to visit the Kent County Council website to book a visit to a Kent household waste and recycling centre.

When you visit

Please arrive within your booked slot. If you gave us your email address, your slot will be shown on your confirmation email.

You can visit at any time during your booked slot. Each booking entitles you to one trip to the site only within your specified booking slot. 

You should stagger your visit and especially avoid opening times. This is to help us manage traffic flow.

If you miss your slot our staff may turn you away.

Do not visit a HWRC if you're:

See government advice on staying at home, and social distancing guidance.

Get waste and recycling updates

Complaints

We want to make accessing the sites as easy as possible. We understand that this change in procedure may cause some inconvenience to site users. 

If you're unhappy, you can make a complaint.

Privacy and data protection

To see how we use your data visit our service privacy policy and the full Medway Council privacy policy.

More coronavirus (COVID-19) updates