Booking your visit
You'll need to book a slot every time you want to attend and dispose of household waste.
We recommend that households should not need more than 4 slots within a 4-week period and advise customers to make each visit count by saving waste if you have space until you have a full load. You can book more than 4 visits if you need to.
Each booking entitles you to one trip to the site only within your specified booking slot. If you turn up again within that booking slot or do not book a slot, you'll be turned away.
You should read the full site rules before you book your slot.
To book your visit you'll need to provide your:
- name, address and email address
- vehicle make, model, colour and registration.
Once you have supplied this information, you'll be able to book a day and time slot from the calendar.
Make a booking
When you book online, you’ll need to take note of the following:
- date of booking and time slot
- booking reference number
- site you'll be visiting.
You may be asked to provide your booking reference when you attend the site if your vehicle details do not match the security guard records.
Book by phone
If you have an email address, please book online.
Phone bookings are only for people who do not have an email address or the internet. In this case call 01634 333 333, Monday to Friday from 9am to 5pm.
The phone lines may be busy. You can book a maximum of 2 visits during each phone call.
Before visiting our sites
Before leaving home, we advise you to check our social media pages for service updates. Any updates will be posted on the following pages:
Cancel your booking
If you need to amend a booking use our online form to cancel your visit by 3pm on the day before your visit.
- 8am to 9am
- 9:01am to 10am
- 10:01am to 11am
- 11:01am to 12pm
- 12:01pm to 1pm
- 1:01pm to 2pm
- 2:01pm to 3pm
- 3:01pm to 4pm.
Please stagger your visits during this time frame to avoid queuing on the road.
You can visit all 3 of our HWRC sites in a car, which is defined as a passenger carrying vehicle under 2 metres in height with 9 seats or less.
If you would like to visit a site with a small van, van bookings are only available at Capstone HWRC on Wednesday and Saturdays for Medway Council residents only.
Van bookings are not accepted at Cuxton and Hoath Way. If you select car and arrive in a van at either of these sites, you will be turned away.
For more information on if your vehicle is considered to be a van or a car, check the list of permitted vehicles.
Kent County Council residents who need to visit a site with a van, must book a visit to a household waste and recycling centre in Kent.
Book a visit to a Kent County Council site
You need to visit the Kent County Council website to book a visit to a Kent household waste and recycling centre.
When you visit
Please aim to arrive within your booked slot. If you gave us your email address, your slot time and date will be shown on your confirmation email.
You can visit at any time during your booked slot. Each booking entitles you to one trip to the site only within your specified booking slot.
You should stagger your visit and especially avoid opening times. This is to help us manage traffic flow.
Do not visit a HWRC if you:
- have been diagnosed with COVID-19
- are showing symptoms of COVID-19
- are isolating.
Find out how to stay safe and help prevent the spread of COVID-19 on GOV.UK.
Get waste and recycling updates
- Follow MedwayRecycles on Twitter
- Sign up to the Cleaner Medway enewsletter for the latest environmental updates.
We want to make accessing the sites as easy as possible. We understand that this change in procedure may cause some inconvenience to site users.
If you're unhappy, you can make a complaint.