Booking your visit
How to book your visit to a Medway household waste and recycling centre (HWRC)
You'll need to book a slot every time you want to attend and dispose of household waste. Slots will be limited.
You can only book four slots in any four-week period. Please do not make multiple bookings as this is unfair to other site users.
Each booking entitles you to one trip to the site only within your specified booking slot. If you turn up again within that booking slot you'll be turned away.
The booking system is in place to ensure:
- reduced spread of COVID-19
- reduced impact on the road network
- we can contact trace if we have an outbreak within staff or customers
If you do not book, we will not allow you to enter the site and staff will turn you away.
Due to the high level of demand, this booking service is very busy. You may be placed in an online queue to help manage this. We’re sorry for any inconvenience this may cause. We’ll be adding new slots daily.
You may be frustrated by the new systems in place, but we ask for your patience as they’re for everyone’s safety. Site staff will not tolerate abuse. You should read the full site rules before you book your slot.
To book your visit you'll need to provide your:
- name, address and email address
- vehicle make, model, colour and registration
Once you have supplied this information, you'll be able to book a day and time slot from the calendar.
Make a booking
After you’ve booked online, you’ll receive an email confirming the:
- date of booking and time slot
- booking reference number
- site you'll be visiting
Please keep this confirmation email, as you'll need to bring it with you when you visit the site.
Book by phone
If you do not have an email address (which is used to confirm online booking details) or the internet, you can book by phone.
Call 01634 333 333, Monday to Friday from 9am to 5pm.
Before visiting our sites
Before leaving home, we advise you to check our social media pages for service updates. Any updates will be posted on the following pages:
Change or cancel your booking
If you need to amend a booking phone 01634 333 333, Monday to Friday from 9am to 5pm.
Use our online form to cancel your visit.
- 8am to 9am
- 9:01am to 10am
- 10:01am to 11am
- 11:01am to 12pm
- 12:01pm to 1pm
- 1:01pm to 2pm
- 2:01pm to 3pm
- 3:01pm to 4pm
Please stagger your visits during this time frame to avoid queuing on the road.
You can visit all three of our HWRC sites in a car. If you would like to visit a site with a van, van bookings are only available at Capstone HWRC on Wednesday and Saturdays. Van bookings are not accepted at Cuxton and Hoath Way. If you select car and arrive in a van at any of the site, you will be turned away.
For more information on if your vehicle is considered to be a van or a car, check the list of permitted vehicles.
Kent residents who need to visit a site with a van, must book a visit to a household waste and recycling centre in Kent.
Book a visit to a Kent County Council site
You need to visit the Kent County Council website to book a visit to a Kent household waste and recycling centre.
When you visit
Please arrive within your booked slot. If you gave us your email address, your slot will be shown on your confirmation email.
You can visit at any time during your booked slot. Each booking entitles you to one trip to the site only within your specified booking slot.
You should stagger your visit and especially avoid opening times. This is to help us manage traffic flow.
If you miss your slot our staff may turn you away.
Do not visit a HWRC if you're:
- extremely vulnerable and are remaining at home for shielding purposes
- showing symptoms of coronavirus
- in a 14-day household isolation period
See government advice on staying at home, and social distancing guidance.
Get waste and recycling updates
- Follow MedwayRecycles on Twitter
- Sign up to the Cleaner Medway enewsletter for the latest environmental updates
We want to make accessing the sites as easy as possible. We understand that this change in procedure may cause some inconvenience to site users.
If you're unhappy, you can make a complaint.