Booking your visit

Only residents who pay Council Tax to Medway Council can book into Medway HWRCs.

If you do not live in Medway or pay Council Tax to us, you cannot visit Medway's HWRCs. You'll need to visit your local council's website to visit your local HWRC.

Medway residents looking to visit a Kent HWRC need to pay a £10 fee to Kent County Council.

If you're unsure if you're a Medway resident, you can search for your property by postcode on GOV.UK.

Find your local council on GOV.UK

Book your visit online

You need to book a slot every time you want to attend and dispose of household waste.

You should read the full site rules before you book your slot.

To book your visit you'll need to provide your:

  • name, address and email address
  • vehicle make, model, colour and registration
  • proof of address.

Once you have supplied this information, you'll be able to book a day and time slot from the calendar over the next 7 days.

Each booking entitles you to one trip to the site only within your specified booking slot. If you turn up again within that booking slot or do not book a slot, you'll be turned away.

Remember you can donate quality reusable items to Gillingham Street Angels when you book a slot to visit the HWRC.

Proof of address

We'll ask you to show your driving licence with proof of address when you arrive on site. 

Alternatively, you can use a:

  • Council Tax bill
  • gas or electricity bill
  • TV licence letter.

Staff at the sites will only be checking the address and postcode matches your booking. 

Book online

When you book online, you’ll need to take note of the following:

  • date of booking and time slot
  • booking reference number
  • site you'll be visiting.

Book your slot online

Book by phone

If you have an email address, please book online. 

Phone bookings are only for people who do not have an email address or the internet. In this case call 01634 333 333, Monday to Friday from 9am to 5pm.

The phone lines may be busy. You can book a maximum of 2 visits during each phone call.

On the day of your booking

Before leaving home, we advise you to check our social media pages for service updates. Any updates will be posted on:

Separating your recycling

Before visiting our sites, you will need to separate your recycling into different materials. There is no facility for disposing of mixed bags of recycling. 

White recycling kerbside pick-up can be used for plastics including:

  • mixed plastic bottles
  • tubs
  • trays. 

Visiting our sites

You need to have the following ready to show the security guard:

  • your booking reference
  • your proof of address. 

Please aim to arrive within your booked slot. If you gave us your email address, your slot time and date will be shown on your confirmation email.

You can visit at any time during your booked slot. Each booking entitles you to one trip to the site only within your specified booking slot. 

You should stagger your visit and especially avoid opening times. This is to help us manage traffic flow.

Cancel your booking

If you need to amend a booking use our online form to cancel your visit by 3pm on the day before your visit.

Opening times

Capstone, Cuxton and Hoath Way sites are open at the following times every day:

  • 8am to 9am
  • 9:01am to 10am
  • 10:01am to 11am
  • 11:01am to 12pm
  • 12:01pm to 1pm
  • 1:01pm to 2pm
  • 2:01pm to 3pm
  • 3:01pm to 4pm.

Please stagger your visits during this time frame to avoid queuing on the road.

Permitted vehicles

You can visit all 3 of our HWRC sites in a car, which is defined as a passenger carrying vehicle under 2 metres in height with 9 seats or less. 

Small van bookings are only available at our Capstone and Cuxton sites on Wednesday and Saturdays for Medway Council residents only. 

Van bookings are not accepted at Hoath Way.

If you select car and arrive in a van at any site, you will be turned away. 

For more information on if your vehicle is considered to be a van or a car, check the list of permitted vehicles.

Local charities

We offer qualifying charities, upon request, the option to dispose of domestic waste using the Capstone HWRC.

Find out more about local charity access to Capstone HWRC.

Share a comment, compliment or complaint

We would like to hear your feedback about this service.

Share a comment, compliment or complaint.

Privacy and data protection

To see how we use your data visit our service privacy policy and the full Medway Council privacy policy.