Change or cancel a booking
You can change or cancel your collection online.
You must change or cancel any booked and paid-for collections by 4pm the weekday before your items are due to be collected. If you do not do this, you will not be refunded.
For example, if your collection is booked for Monday, you'll need to notify us no later than 4pm on the Friday
We cannot refund costs for items not presented for collection at the time of visit or if they were disposed of by other means.
You can also contact us by phone on 01634 333 333.
Our phone line is open Monday to Friday, 9am to 4pm.