Change or cancel a booking

Phone 01634 333 333 to change or cancel your collection date or the items to be collected. Our phone line is open Monday to Friday, 9am to 4pm.

You must change or cancel a collection by 12.01am the weekday before your items are due to be collected. If you do not do this, you will not be refunded.

We cannot refund costs for items not presented for collection at the time of visit or if they were disposed of by other means.