Book a collection
Before you book
It's important to remember that we:
- cannot carry items up or down steps
- cannot collect items with parts constructed of glass
- cannot go into your home to collect items
- cannot refund costs for items that were not present at the collection time or that were disposed of another way
- only collect items from homes, not businesses
- only collect items Monday to Friday
- only collect the items you tell us about during your booking
- will not collect alternative items unless advised by 12.01am on the weekday before the original collection was booked for.
It's also important to remember that:
- bookings, changes and cancellations must be made by 12.01am the weekday before your booking to allow us to process the collection
- fridges and freezers must be empty of any food or drink or they will not be collected
- items must be left at your usual waste collection point by 7am on the day of collection
- items must be placed at ground level
- metal and non-metal items are collected by different vehicles, possibly at different
times during the day - you should present bulky waste outside your bin store, if you live in flats, for access reasons
- you select the correct version of your item if it contains metal.
Make a booking
You can book a bulky collection using our online form. You'll need to:
- tell us your details, including name and address
- tell us the items to be collected
- pay for the collection using a debit or credit card.
This is a new service
Our bulky collection form has been updated to make it easier for you to book a collection.
We're currently monitoring its performance.
You can also book a collection by phoning 01634 333 333.
Our phone line is open Monday to Friday between 9am and 4pm. Please phone us no later than 3.30pm to finish a booking.
On the collection day
Metal and non-metal items are collected by different vehicles possibly at different
Only notify us of missed collections if items remain uncollected at 3pm on your