Consumer advice
Get free, confidential advice on consumer issues on the Citizens Advice website or call their helpline on 0808
Consumer complaints
You can send a complaint by emailing consumer.protection@medway.gov.uk if you are concerned that a shop:
- is not selling the full weight of a product as advertised on the package
- has sold you a product that does not meet current safety regulations.
Mailing Preference Service (MPS)
MPS is a free service that helps stop unwanted mail from companies by removing your details from marketing lists.
MPS helps you avoid:
- UK marketing mail
- irrelevant post and junk mail
- wasteful paper.
MPS will not stop:
- overseas mail
- leaflets such as 'To the Occupier'
- mail from companies you've recently used.
How to sign up
Telephone preference service (TPS)
TPS is a free service to help you opt out of live sales and marketing calls.
TPS blocks:
- live sale calls from UK companies
- calls to mobiles and landlines.
TPS cannot block:
- robocalls (recorded messages)
- overseas calls
- calls from companies you've recently dealt with.
How to sign up
Signing up to TPS is free and easy.
To sign up, visit TPS online.
You can also text 'TPS' with your email address to 85095.