Terms and conditions

By signing up for an account, you agree:

  • you’ll keep your username and password secure
  • you’ll tell us if any of the information we hold about you is incorrect or incomplete
  • any deliberate attempt to gain access to information you’re not authorised to see may incur criminal penalties
  • we may send you updates or contact you about your requests and services
  • we may share your Medway Council account details with other council systems so that we can complete your request
  • we can use your personal data within the rules set out in the General Data Protection Regulation (GDPR) and Data Protection Act 2018. If you would like more information about how we process your data, see our privacy pages
  • we can use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume you’re happy to receive all cookies our websites set
  • that if you close your Medway Council account, we’ll delete your account details, this will not delete your records from our core service systems, so your data will still be held by the council
  • that accounts contravening these terms and conditions may be closed without notice.