Our services

Many people find themselves sleeping rough and the situations are often complicated and hard to resolve.

We provide a range of services to ensure that beggars and people who are sleeping rough get the support and advice they need to help rebuild their lives. We work in partnership with statutory and voluntary agencies to provide support and advice to people.

There are also many frontline services that run all year providing advice, assistance, food, clothes, washing facilities and showers for people who are on the streets.

Read about our Homeless Prevention Strategy

Protocols for cold weather

If weather forecasts show temperatures below zero degrees Celsius, we put in place our Severe Weather Emergency Protocol (SWEP) and will put people sleeping rough into emergency accommodation during long periods of cold. We arrange these homelessness services at Kingsley House.

Find out about homelessness advice at Kingsley House

Other emergency cold weather shelters include:

  • One Big Family – open on any night when it’s zero degrees celsius or below
  • Medway Winter Night Shelter – operating from January to the end of March

Statement

Councillor Howard Doe, Portfolio Holder for Housing and Community Services said:

“The council works with charitable organisations all year round to help homeless people find appropriate accommodation. It is very sad to see people sleeping on the streets, especially at this time of year, and we would urge anyone sleeping rough to contact the council or visit Kingsley House in Gillingham, so they can be taken through all of the options available to them.”