How to help

If you are concerned about somebody or find someone sleeping rough or begging on the streets of Medway, you can direct them to key services that could help.

Services in Medway

Housing services

  • Housing Options Service: Weekdays 8.30am to 5.15pm, 4.45 on Fridays on 01634 333 600
  • Out of hours service: 01634 304 400

Social Services

  • Weekdays 9am to 5pm 01634 334 466


  • Caring Hands: Hot food and showering facilities weekdays 9am to 4pm at Bridge House, New Road, Chatham. Contact Caring Hands on 01634 409 768
  • Salvation Army: Drop in sessions with food, advice and showers offered on Tuesdays at 8pm at Church Street, Chatham. Contact Salvation Army on 01634 843 689  

Alcohol and Drug services

  • Turning Point: Drug and Alcohol Service at 423 High Street, Chatham. Contact Turning Point on 0300 123 1560 
  • Alcoholics Anonymous: in several locations. Contact Alcoholics Anonymous on 0800 917 7650

GP services

  • Walk in GP service at Community Healthy Living Centre, Balmoral Clinic, Balmoral Gardens, Gillingham. Contact GP services on 01634 334 900

Mental Health Crisis Support: 24 hour helpline 0300 222 0123 or for hearing impaired 07860 022 819

Medway Maritime Hospital: Call 01634 830 000

Advice and other services

  • The Hub@411: Providing a range of services including access to a toilet, shower, IT and advice at 411 High Street, Chatham


View a full list of homelessness services