We're committed to providing excellent customer service by putting customers at the centre. We have set out a range of service standards so you know what to expect from us and in return what we expect from you.

View our housing service standards.

View our housing performance.

Get involved

As a Medway leaseholder or council tenant you can get involved in the housing services that affect you and your community.

You can get involved in:

  • estate services
  • tenant and landlord groups, and forums
  • housing consultations.

We also have a range of housing surgeries where you can speak to a neighbourhood officer about any issues you may have about your tenancy.

Our housing consultations help us get your views so that we can continue to provide high quality services for tenants and leaseholders.

To view the most up-to-date information on events, consultations and service updates please see our Facebook page or our Twitter page.

You can have your say on landlord services or enquire about any of the items below by emailing tenant.participation@medway.gov.uk.

Have your say

Tell us what key areas of service you want from Housing Services by taking part in our What Matters to You survey.

By completing the survey, you'll also have the opportunity to enter our prize draw for the chance to win 2 £50 Love2Shop vouchers.

Start the What Matters to You survey


Housing Revenue Account (HRA) resident budget consultation 2023

An HRA budget consultation is being held to find out your views on rent changes, service charges and more.

View the HRA resident budget consultation 2023 document.

You can share your views by emailing tenant.participation@medway.gov.uk.


You can give us your feedback via email on tenant.participation@medway.gov.uk.

Please make sure you put the title of the policy you are commenting on as the subject of the email.

You can also give your feedback by sending a direct message to us on our Facebook page.

Become an estate champion

As an estate champion, you are a voice for residents and are expected to attend estate inspections to take resident views to housing staff and feedback information to residents.

There are regular meetings throughout the year with the champions and housing services.

At these meetings action plans are put together to help make improvements to the estates and improve communication between Housing Services and residents.

People Bank

People Bank is a group of tenants and leaseholders that give their time to answer questions on housing issues and have their say in our housing consultations.

This may involve reading and commenting on a document, or answering a small survey by phone, email or text.

Free courses for tenants and leaseholders 

If you would like to improve your skills, we regularly offer free courses including:

  • CV writing skills
  • interview skills
  • confidence building
  • basic computer skills.

More information

To find out more about what is going on in housing services, you can read our housing newsletters.