We're committed to providing excellent customer service by putting customers at the centre. We have set out a range of service standards so you know what to expect from us and in return what we expect from you.
As a Medway leaseholder or council tenant you can get involved in the housing services that affect you and your community.
You can get involved in:
- estate services
- tenant and landlord groups and forums
- housing consultations
We also have a range of housing surgeries where you can speak to a neighbourhood officer about any issues you may have about your tenancy.
Our housing consultations help us get your views so that we can continue to provide high quality services for tenants and leaseholders.
You can have your say on landlord services, or enquire about
You can give us your feedback via email on firstname.lastname@example.org
Please make sure you put the title of the policy you are commenting on as the subject of the email.
You can also give your feedback by phone on 01634 333 141 or by sending a direct message to us on our Facebook page.
Become an Estate Champion
As an estate champion, you are a voice for residents and are expected to attend estate inspections to take resident views to housing staff and feedback information to residents.
There are regular meetings throughout the year with the champions and housing services.
At these meetings action plans are put together to help make improvements to the estates and improve communication between Housing Services and residents.
People Bank is a group of tenants and leaseholders that give their time to answer questions on housing issues and have their say in our housing consultations.
This may involve reading and commenting on a document, or answering a small survey by phone, email or text.
Free courses for tenants and leaseholders
If you would like to improve your skills, we regularly offer free courses including:
- CV writing skills
- interview skills
- confidence building
- basic computer skills
We put together local offers to meet the needs of tenants and leaseholders, estates or neighbourhoods that we’ve identified.
View our 2016 Local Offers (pdf 125KB)
View the outcomes of our 2015 Local Offers (pdf 134KB)