Older person's bus pass | Apply for a concessionary bus pass | Medway Council

Older person's bus pass

From Monday 8 March 2021, passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. This change is coming into place as pupils return to the classroom.

Apply for an older person's bus pass

You must be resident of Medway, in Kent, and provide evidence of your address and age before we can issue you with an older person's bus pass. Proof of age covers proof of identity. Your proof must be clear and readable.

If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway.

You can get an older person's bus pass when you reach the female State Pension age, whether you’re a man or a woman. 

You can apply for a bus pass up to 8 weeks before it is needed. Please allow 6 weeks for applications to be processed.

Proof of age and identity

To prove your age and identity you’ll need to provide a copy of one of the following:

  • passport
  • driving licence
  • birth certificate or adoption certificate
  • marriage certificate or civil partnership certificate
  • government retirement pension letter

Proof of current Medway address

If you give us consent to check our Council Tax records you do not need to provide proof that you live in Medway.

If you do not give us consent to check our records, you’ll need to provide a copy of one of the following:

  • Medway Council Tax bill
  • utility bill
  • bank statement

Your documents must be dated within the last 12 months.


You’ll need to provide a photo to be displayed on your bus pass. Your photo should be of your head and shoulders and meet the guidelines for passport photos. If you apply online, and the proof of identity you already uploaded includes a photo, you could upload this again.  

Apply online

If you apply online your bus pass is likely to arrive quicker.

We'll accept electronic documents, scanned copies or clearly readable photographs of your proof.

Apply for an older person’s bus pass

I'm not usually good with online forms ... But this was the easiest I have ever had to do.

If time allows, staff in our contact points and community hubs will help you complete the online form at a public computer.

Apply in writing by post

You can also apply for a bus pass by downloading, printing and completing a paper form and returning it to us.  

Please only send clear photocopies of your evidence. Do not send original documents. 

Download PDF paper application form

You can also ask staff in our contact points and community hubs to help you download and print an application form to be completed by hand. 

Apply by phone

Phone us on 01634 333 333 if you need help applying. 

After you’ve applied

We'll review your application, and if approved we'll aim to issue you with a new bus pass within 6 weeks.

If we've any questions about your application, we’ll contact you on the phone number or email address you provided when you applied. 

We will not refund the cost of any bus tickets you buy while you're waiting for your older person’s bus pass to arrive.