Read our threshold guidance to find out when to refer a child to Children’s Services in Medway.

Make an early help referral

If you feel a family is in need of intensive early help intervention you can request this using our online form.

Make an early help referral online

Report a child safeguarding concern

If you have concerns about a child or young person and think they may need help, you can report it to us online.

You’ll need to complete one form for each family.

To receive a copy of your report you’ll need to provide an email address.

Report a child safeguarding concern online

If you make an error when you fill in the forms, or you need to change any of the details you’ve given us, please phone us on 01634 334 466.

If the child is in immediate danger

If you think the child is at immediate risk of harm phone us straightaway:

  • Monday to Friday from 9am to 5pm on 01634 334 466
  • Out of hours on 03000 419 191

In an emergency phone 999.

What happens after your report or referral

Your report or referral will be received by the First Response Service, which includes the following teams:

  • the Single Point of Access (SPA) Team
  • the Multi-Agency Safeguarding Hub (MASH)
  • the assessment teams needed to support and intervene in children’s care.

They will review your report, then decide what to do next. The information is then passed onto the right people who’ll decide what intervention is needed.

You’ll receive a copy of your report or referral to the secure email address you provided when completing the form.

Professionals will receive a letter with the outcome of our decision within 5 working days.

Keeping children safe

Our Local Safeguarding Children Board (LSCB) is responsible for agreeing how organisations will work together to safeguard and promote the welfare of children in Medway.

Find out more on the Medway Safeguarding Children Board website.

Read guidance on working to safeguard children on GOV.UK.