If the child is in immediate danger
In an emergency phone 999.
If you think the child is at immediate risk of harm phone us straightaway:
- Monday to Friday from 9am to 5pm on 01634 334 466
- Out of hours on 03000 419 191
Read our threshold guidance to find out when to refer a child to Children’s Services in Medway.
Use our online form to:
- request intensive early help intervention for a family in need
- report your concerns about a child or young person who may need help
To complete the form, you must tell us:
- whether an early help assessment has been done. If you tell us an early help assessment has been done, you must upload a copy
- whether the family understands how the information you give will be used
- what your concerns are about the child, what’s going well for them and what’s changed to prompt your referral
- about the capacity of the parents or other family members to meet the child’s needs
- what support has already been provided and what that has achieved
It would be helpful to also provide:
- the child’s details, primary carer and family details
- an alternative contact if you’re not available
- the child’s drawings, body maps or any other supporting documentation
- an indication of the type of help that’s needed
Make an early help referral
If you feel a family is in need of intensive early help intervention you can request this using our online form.
For security, the form will ask you to start again after 30 minutes of inactivity
Therefore, you may want to have important documents and details to hand before you start to complete the form.
Report a child safeguarding concern
Safeguarding means to protect someone from harm.
If you have concerns about a child or young person and think they may need help, you can report it to us online.
You’ll need to complete one form for each family.
To receive a copy of your report you’ll need to provide an email address.
For security, the form will ask you to start again after 30 minutes of inactivity.
You may want to have important documents and details to hand before you start to complete the form.
If you make an error when you fill in the forms, or you need to change any of the details you’ve given us, please phone us on 01634 334 466.
What happens after your report or referral
Your report or referral will be received by the First Response Service, which includes the following teams:
- the Single Point of Access (SPA) Team
- the Multi-Agency Safeguarding Hub (MASH)
- the assessment teams needed to support and intervene in children’s care.
They will review your report, then decide what to do next. The information is then passed onto the right people who will decide what intervention is needed.
You’ll receive a copy of your report or referral to the secure email address you provided when completing the form.
Professionals will receive a letter with the outcome of our decision within 5 working days.
Keeping children safe
Our Local Safeguarding Children Board (LSCB) is responsible for agreeing how organisations will work together to safeguard and promote the welfare of children in Medway.
Find out more on the Medway Safeguarding Children Board website.
Read guidance on working to safeguard children on GOV.UK.