Your rights

We will only hold your personal information for as long as necessary for business purposes or if we are required to keep it by law.

You can ask to see what data we hold about you and ask to be sent a copy. This is called a subject access request (SAR).

A SAR is free of charge unless there is a lot of work or a lot of photocopying and postage, which we are allowed to charge a reasonable fee for.

You can also ask us to:

  • correct your data if you think it is wrong
  • stop using your data if you think we no longer should be using it
  • stop using your data if you think it is wrong, until it’s put right
  • ask that no automated processing (‘Computer says no!’) takes place with your data
  • ask for any automated portable electronic data file we hold about you to be sent to another organisation
  • consider any complaint you have about how we have used your data.

Make an information request

Find out how to make an information request.

Ask a question or make a complaint

If you want to ask us anything about data protection or make a complaint about how we have used or looked after your data, you may contact our Data Protection Officer at:

Data Protection Officer
Information Governance Team
Legal Services
Medway Council
Gun Wharf
Dock Road


Coronavirus (COVID-19) and data protection

In the current climate, requests for information are likely to be delayed. This may be because we’re:

  • short of staff – they could have been deployed to critical services
  • unable to access the data you requested - staff could be working from home as they are following government guidelines on social distancing.

The Information Commissioner’s Office (ICO) have more on COVID-19 and your information rights.

We’ll continue to do our best to respond.

Thank you for your patience.

Information Commissioner’s Office

If you are unhappy with how the council has answered your complaint, you can then contact the Information Commissioner’s Office, at:

The Office of the Information Commissioner
Wycliffe House
Water Lane