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Fire risk awareness

Fire safety

After the tragic fire at Grenfell Tower in London, we want to give our tenants and leaseholders some reassurances about the Council’s management of health and safety, and fire safety management of its Housing Stock.

Everyone in the Housing Services Team at Medway is shocked and saddened by this awful disaster. Our thoughts are very much with those whose families have been affected.

In terms of fire safety and protection measures that are in place, to ensure your on-going safety and wellbeing please note:

  • First and foremost the Council does not own or manage any tower blocks.
  • All our low-level and medium-rise blocks of flats that are owned by the Housing HRA landlord service have fire risk assessments in place. 
  • The Council has invested approximately £4million over the last three years, undertaking a programme of fire safety works to further improve housing stock.
  • All our properties have been fitted with smoke alarms. If yours is missing or not working please contact the Mears repair team to arrange for someone to visit your home and install a smoke alarm. Mears can be contacted on Freephone 0800 0730300. For residents in our homes for independent living schemes (sheltered housing) the alarms form part of our Tunstall Alarm equipment.

Residents are reminded that for their own safety not to tamper with their smoke alarms and fire doors, and to keep fire doors shut when not in use.

There is currently speculation about the causes of the Grenfell Tower fire, specifically around the cladding. None of our properties have any cladding that is made from the same material that was used on the Grenfell Tower.

As a housing provider we have robust fire safety management strategy in place which can be found at the bottom of this page.

You can also read our Management of fire risks in communal areas policy on our policies page under the tenancy section.

Kent Fire and Rescue Service have also released a statement with regards to the incident. Their website contains information on the service they provide and details of who to call to discuss any concerns you may have. 

Should you require any further information, please contact the Housing Management duty line on 01634 333344.

It is important residents are aware of what to do in the event of a fire in your property or block.

If the fire is not in your home

If you hear the fire alarm and the fire is not in your home, it is usually safe to stay put. Be alert during this time and if heat or smoke begins to affect your home or you are instructed by a fire officer, close all the doors and leave the building immediately.

If the fire is in your home

If you find a fire in your home, raise the alarm by contacting the Fire Service by dialling 999/112, ensure all occupants leave the property, and close all doors including the front door. Leave the building as quickly as possible by the safest route possible, avoiding the location of the fire, and go to a safe place.

If you are in the common parts and there is a fire

Leave the building by the escape route and ring the Fire Service. Make your way to a safe place and stay there until the fire officer/member of staff informs you the building is safe to re-enter.

Phoning the Fire Service

Dial 999/112 and ask for the Fire Service. When you are answered give the address of the fire. Do not hang up until the fire service have repeated the correct address back to you.  Fire costs lives and fire safety is taken very seriously. Be aware and take care of your own safety and the safety of others.


  • No smoking is allowed in any of the communal areas
  • Do not overload plugs/sockets in your flat and take care when using multi-way adaptors
  • Keep cooker and heaters clear
  • Never use any faulty electrical items
  • Never leave hot appliances unattended when switched on
  • Do not place anything that will burn next to a heat source
  • Never leave candles unattended
  • Do not store materials, wedge doors open or block doorways in communal areas
  • Keep gas and electricity meter cupboards clear
  • Check and test your smoke detectors regularly.

Almost all fires in the home can be prevented. To make your home safer and to help reduce casualty and death from fire in the home, Kent Fire and Rescue Service can carry out free Home Fire Safety Checks and give home fire safety advice. To book a free safety visit phone 0800 923 7000 (free from a landline) or email hsv@kentfire-uk.org with your name, address and contact phone number.

Read our fire safety frequently asked questions for more information.

Fire Safety Management Strategy 2015-2018

This strategy sets out how we (Medway Council Housing Services) will continue to meet our statutory obligations under the Regulatory Reform (Fire Safety) Order 2005 for communal areas and the Housing Act (2004) for internal areas within flats, as well as how we plan to deal with areas that are identified as at risk of fire after assessments.

View the Fire Safety Management Strategy 2015-2018 (pdf 349KB)

Fire risks in Communal areas

Read the Management of fire risks in communal areas policy for more information.

Fire safety in your home

Visit the external websites below for guidance on reducing the risk of fire at your home:

Smoke Alarms

Smoke alarms will be fitted and hardwired in a suitable place in every property. This will normally be the hallway.

Gas Servicing and Safety

Go to our Gas servicing and safety page for more information.