Before you call, make sure the information you are looking for is not already available on our website.
Have you tried:
- finding the service you want from the home page
- making a payment from the list on the payments page
- searching for the service you want using the search at the top of the page?
If you cannot find what you need online, you can contact us by phone, email or post using the details below.
Adult social services
Email: ss.accessandinfo@medway.gov.uk (social services enquiries only)
Phone: 01634 334 466
Text Relay: 18001 01634 334 466
Telephone lines open Monday to Friday, 8.30am to 6pm
Adult education
Email: enquiries@medway.gov.uk (adult education enquiries only)
Phone: 01634 338 400
Telephone lines open Monday to Friday, 9am to 6pm
Write to or visit: Rochester Community Hub, Eastgate, Rochester, ME1 1EW
Archives
Visit: 32 Bryant Road, Strood, ME2 3EP
Opening hours:
Monday, Tuesday, Thursday, Friday: 9am to 5pm
Saturday: 9am to 4pm
Wednesday and Sunday: Closed
Phone: 01634 332 714
Births, deaths and ceremonies
You need to book an appointment with the Medway Register Office.
Address: Medway Register Office, Northgate, Rochester, ME1 1LS
Phone: 01634 338 998
Blue badges
Email: blue.badges@medway.gov.uk
Phone: 01634 333 333 (telephone lines open Monday to Friday, 9am to 6pm)
Write to: The Blue Badge Team, Level 2, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR
Children and families information service
Email: familyinfo@medway.gov.uk
Phone: 01634 332 195
Telephone lines open Monday to Friday 8.30am to 5pm
Minicom: 01634 333 111
Write to: Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR
Children’s social services
Email: ss.accessandinfo@medway.gov.uk
Phone: 01634 334 466 (social services enquiries only)
Text Relay: 18001 01634 334466
Telephone lines open Monday to Friday, 8.30am to 6pm
Council Tax
Pay your council tax
Email: ctax@medway.gov.uk
Phone: 01634 332 222
Elections, voting and council meetings
Email: democratic.services@medway.gov.uk
Environmental services and greenspaces
Phone: 01634 333 333
Telephone lines open Monday to Friday, 9am to 6pm
Write to: Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR
Housing
Email: housing@medway.gov.uk
For housing and homelessness advice and information you can contact Kingsley House
Libraries
Find a library
Phone: 01634 337 799
Telephone lines open Monday to Friday from 9am to 6pm.
Licensing
Phone: 01634 337 107
Email: licensing@medway.gov.uk
Parking
Email: parkingenquiries@medway.gov.uk
permits@medway.gov.uk
Phone: 01634 332 266
Telephone lines open Monday to Friday, 8am to 5pm
Write to: Parking Services, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR
Planning
For planning application queries, Local Plan and planning policy enquiries:
Email: planning.representations@medway.gov.uk
Phone: 01634 331 700
For local land charge enquiries:
Find out about local land charges
Email: landcharges@medway.gov.uk
Phone: 01634 332 733
Telephone lines open Monday to Friday from 8.30am to 4.45pm
Press office
Only journalists should contact the press office.
Email: pressoffice@medway.gov.uk
Phone: 01634 332 736 (For out of office hours, urgent media enquiries only: 07740 590 009)
Roads and transport
Phone: 01634 333 333
Telephone lines open Monday to Friday from 9am to 6pm.
School admissions, transport and meals
Apply for a school place online
Email: admissions@medway.gov.uk
schooltransport@medway.gov.uk
freeschoolmeals@medway.gov.uk
Phone: 01634 333 333
Telephone lines open Monday to Friday, 9am to 6pm
Write to: School services, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR
Waste and recycling
Report a missed bin collection
Phone: 01634 333 333
Telephone lines open Monday to Friday from 9am to 6pm
Write to: Waste services, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR
General enquiries
Phone: 01634 333 333
Telephone lines open Monday to Friday from 9am to 6pm
Write to: Gun Wharf, Dock Road, Chatham, ME4 4TR