Before you call, make sure the information you are looking for isn't already available on our website. 

Have you tried:

  • finding the service you want from the home page
  • making a payment from the list on the payments page
  • searching for the service you want using the search at the top of the page?

If you can't find what you need online, you can contact us by phone, email or post using the details below.

Adult social services

Email: ss.accessandinfo@medway.gov.uk (social services enquiries only)

Phone: 01634 334 466

Text Relay: 18001 01634 334 466

Telephone lines open Monday to Friday, 8.30am to 6pm

Adult education

Enrol for a course online

Email: enquiries@medway.gov.uk (adult education enquiries only)

Phone: 01634 338 400

Telephone lines open Monday to Friday, 9am to 6pm

Write to or visit: Rochester Community Hub, Eastgate, Rochester, ME1 1EW

Archives

Visit: 32 Bryant Road, Strood, ME2 3EP

Opening hours:
Monday, Tuesday, Thursday, Friday: 9am to 5pm
Saturday: 9am to 4pm
Wednesday and Sunday: Closed

Phone: 01634 332 714

Births, deaths and ceremonies

You need to book an appointment with the Medway Register Office.

Address: Medway Register Office, Northgate, Rochester, ME1 1LS

Phone: 01634 338 998

Blue badges

Email: blue.badges@medway.gov.uk

Phone: 01634 333 333 (telephone lines open Monday to Friday, 9am to 6pm)

Write to: The Blue Badge Team, Level 2, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

Children and families information service

Email: familyinfo@medway.gov.uk

Phone: 01634 332 195

Telephone lines open Monday to Friday 8.30am to 5pm

Minicom: 01634 333 111

Write to: Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

Children’s social services

Email: ss.accessandinfo@medway.gov.uk

Phone: 01634 334 466 (social services enquiries only)

Text Relay: 18001 01634 334466

Telephone lines open Monday to Friday, 8.30am to 6pm

Council Tax

Pay your council tax

Email: ctax@medway.gov.uk

Phone: 01634 332 222

Elections, voting and council meetings

Find your councillor

Email: democratic.services@medway.gov.uk

Environmental services and greenspaces

Report a problem online

Phone: 01634 333 333

Telephone lines open Monday to Friday, 9am to 6pm

Write to: Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

Housing

Email: housing@medway.gov.uk

For housing and homelessness advice and information you can contact Kingsley House

Libraries

Find a library

Phone: 01634 337 799

Telephone lines open Monday to Friday from 9am to 6pm.

Licensing

Phone: 01634 337 107

Email: licensing@medway.gov.uk

Parking

Email: parkingenquiries@medway.gov.uk
            permits@medway.gov.uk

Phone: 01634 332 266

Telephone lines open Monday to Friday, 8am to 5pm

Write to: Parking Services, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

Planning

For planning application queries, Local Plan and planning policy enquiries:

Email: planning.representations@medway.gov.uk

Phone: 01634 331 700

For local land charge enquiries:

Find out about local land charges

Email: landcharges@medway.gov.uk

Phone: 01634 332 733

Telephone lines open Monday to Friday from 8.30am to 4.45pm

Press office

Only journalists should contact the press office.

Email: pressoffice@medway.gov.uk

Phone: 01634 332 736 (For out of office hours, urgent media enquiries only: 07740 590 009)

Roads and transport

Report a problem online

Phone: 01634 333 333

Telephone lines open Monday to Friday from 9am to 6pm.

School admissions, transport and meals

Apply for a school place online

Email: admissions@medway.gov.uk
            schooltransport@medway.gov.uk
            freeschoolmeals@medway.gov.uk

Phone: 01634 333 333

Telephone lines open Monday to Friday, 9am to 6pm

Write to: School services, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

Waste and recycling

Report a missed bin collection

Phone: 01634 333 333

Telephone lines open Monday to Friday from 9am to 6pm

Write to: Waste services, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

General enquiries

Phone: 01634 333 333

Telephone lines open Monday to Friday from 9am to 6pm

Write to: Gun Wharf, Dock Road, Chatham,  ME4 4TR