Medway Council values your right to personal privacy and is committed to protecting your privacy online. The council, at all times, endeavours to be open about why it collects, holds and uses any personal information or data submitted via its website by which you can be identified (ie name, address, email) in accordance with the provisions of the Data Protection Act 1998. This ensures that the information is collected fairly and lawfully, is accurate, adequate, up to date and not held any longer than necessary.

 We will not use your data for any other reason other than for the original purpose for which it is being collected, for example, in regards to an online query or transactional service or in order to improve our services. We will not sell, trade or rent your information to other third parties. We may pass your details on to third party service providers who are contracted by us, Medway Council, in the course of dealing with your request. These third parties are obliged to keep your details securely, will use them only to fulfil the request and will dispose of the details when the request is complete.

If you are a user with general public and anonymous access, the Medway Council website does not store or capture (unless otherwise stated) personal information but merely logs your IP address that is automatically recognised by the web server.

We sometimes uses cookies to store information for specific services. Find further information on our cookie page.

Securing your data

All web systems used by the council which require the transfer of sensitive personal data such as payment card details have been placed in a secure environment.

 Our security arrangements offer a minimum of 128bit SSL encryption and you can check that the site is secure by checking that there is an 'https://' in the address bar.

It must be noted that sending an email or submitting information online cannot be made totally secure and, despite the council using all reasonable endeavours to protect personal data and/or information, the council cannot warrant any degree of security.

This privacy statement only covers the Medway Council website at This statement does not cover links within this site to other websites.