You can report issues with damaged street furniture, lighting and bus shelters. You can also request a new bus stop, change in road signage or new crash barrier.
Once you have reported an issue online, we aim to respond to you within 10 working days.
- Report damaged furniture - including crash barriers, pedestrian guardrails, benches, lit and unlit signs, road nameplates, lit and unlit bollards and security gates.
- Report a problem with lighting
- Report a damaged or vandalised bus shelter
- Request a new bus stop
- Request a change in road signage - including double yellow lines outside a house or business, or clear markings by a dropped kerb, inadequate directional signs
- Request new crash barriers or railings
Road marking requests
We receive many requests for yellow lines and each site is assessed, with priority being given to schemes with a history of injury related accidents. Your request will be retained on file and included within a future traffic regulation order for safety schemes.
When a request is received to erect signs to provide directions, we will carry out a survey, identify possible locations for the signs, design them and provide the applicant with a quotation.
If agreed, the signs are made and erected and the invoice is then sent to the applicant.
A sign is not an advertisement but a means of giving a direction of travel. For example, we would not erect a sign directing people to one particular supermarket store, but would provide a sign denoting 'superstore'.
When someone requests permission to erect temporary signs, our Traffic Management Unit will check the locations suggested before making a decision.
Bollards and barriers
Local demand for bollards far outweighs the money available, so only a limited number of street furniture schemes are approved each year on a strict priority basis. We will assess the site and give a rating to determine its position in the priority list. Your request will remain on file.
Subways are cleaned once a month and any irregularities, such as lights not working, are reported back to the Structural Engineer or Street Lighting Engineer for rectification.