The owner of a Hackney Carriage Vehicle or Private Hire Vehicle must report an accident within 72 hours of an accident taking place. Failure to tell us within 72 hours is an offence and further enforcement action will be taken.

To inform us, please complete our online form or write to Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR.

The legislation relating to reporting an accident to us is under Section 50(3) of the Local Government (Miscellaneous Provisions) Act 1976.

Reporting an accident by letter

Please make sure that you provide the following details:

  • full name
  • address
  • contact details such as telephone number, mobile number and/or email
  • plate number
  • information about the accident, such as the location of where the accident happened, was anyone seriously hurt, was there any witnesses to the incident and was it reported to the police
  • detailed description of the damage to the vehicle including whether it is roadworthy

What will happen next

A licensing enforcement officer will contact you and make an appointment for an inspection to determine the fitness of the vehicle under Section 68 of the Local Government (Miscellaneous Provisions) Act 1976.

If the vehicle is not roadworthy it will be immediately suspended; which may take place over the telephone if the vehicle is not fit for an inspection at the Council offices. We will issue a suspension notice which may be collected from the council offices or posted to you which will explain the reasons and grounds for the suspension. 

If the vehicle is roadworthy we will ask for the vehicle to come into the council offices and make you an appointment with an enforcement officer. We will carry out an Inspection Notice outlining any works that need to be completed and a timescale. If we suspend the vehicle you will be issued an immediate suspension notice.

For more information contact us on 01634 306 000 or by emailing

Write to: Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR