What happens next

We aim to send you the information you requested within 20 working days. We will tell you if we need more time.

We will either provide the information you have asked for or let you know if we:

  • do not hold the information you want
  • if it is already publicly available, and where or who you can get it from
  • if any fee or charge applies
  • if some or all the information cannot be released and why.


Most requests are free but, in some circumstances, charges may apply. If finding the information will take more than 18 hours of work, we will charge a fee. We will tell you how much any charges will be and explain what they are for.

Refused requests

If we turn down your request, we will tell you why we cannot give you some or all the information.

We may ask you to be more specific so we can provide the information you need.

Coronavirus (COVID-19) and Freedom of Information requests

In the current climate, requests for information are likely to be delayed. This may be because we’re:

  • short of staff: they may have been deployed to critical services
  • unable to access the data you requested: staff could be working from home as they are following government guidance on social distancing.

The Information Commissioner’s Office (ICO) have more information about COVID-19 and your information rights.

We’ll continue to do our best to respond within the timescales.

Reviews and complaints

If you believe we have not provided the information requested, you may ask for a review of the decision. We will tell you how to do this in our response.

If you are still not satisfied, you can complain to the Information Commissioner’s Office.