We have a responsibility to protect personal information such as your address, in line with the Data Protection Act 1998.

How we use your information

At the time of collecting your information, you will be told why the information is required and what it will be used for.

Personal information is normally collected to:

  • provide a better level of service - ensuring that information about you is accurate and up to date
  • ensure that public money is spent wisely and efficiently
  • avoid people being paid money they are not entitled to
  • avoid having to ask people to pay money back when it has been paid to them incorrectly
  • reduce fraud and crime

Find out what information is held about you

You are able to find out what information the council holds about you on computer and some paper records. This is known as a 'Subject Access Request' (SAR).

To do this, a request must be made in writing by emailing freedom@medway.gov.uk or writing to: Information Governance Team, Legal Services, Medway Council, Gun Wharf, Dock Road, Chatham, Kent, ME4 4TR

In order to process your request, we require a fee of £10 and proof of identity such as a copy of your birth certificate. The information you have asked for will be provided within the 40 calendar days limit set out by the data protection act.

When sending your request, please specify the likely location of where the information may be held or narrow your request to specific dates. This will simplify the process for responding to the request.